JCPenney Salon

Reviews

• ML

  Mela Lewis

  Jun 14, 2026
  1.0
  The worst experience I have ever gone through at any hair salon. I have used JCPenney salon at multiple different locations in different states and this location has the poorest customer service I’ve ever received. I scheduled with a master stylist named Charmaine yet Her customer service does not need expectation of a master stylist. How can you call yourself a master stylist when you have no sensitivity towards your client when you make a last-minute cancellation. I booked an appointment, the day before the salon called me to ask questions. At that time, they knew they didn’t have the product needed to do my child’s hair yet they said nothing and did not set the expectation did, not give me any kind of heads up. The next day of my appointment less than an hour before when I’m getting in the car to leave, I get a phone call explaining that they don’t have the product and that’s it. No one apologizes for the inconvenience. No one called me when the salon opened. How hard would it have been the day before when we spoke on the phone to just say listen, we are working on getting the product and we will call you tomorrow to confirm. That would have made me feel so better. How can I trust people that can’t even be considerate to their customers? I’m supposed to trust you with my hair? They literally waited until the last minute. When I asked to speak with the “master stylist”, Charmaine, she offers no empathy. She literally said “well, as I stated” and was being very passive aggressive. Why not put yourself in your customer shoes and think of how you would feel. When I asked her this, she claimed that she would not be upset and she would understand. Please! So fake. I refuse to spend my money in such a place. There’s just no way that I can trust people who have no common sense to reach out to a customer with my hair or my child’s hair. Just ridiculous. What a waste of my time and this type of customer service is definitely not a JCPenney standard. They should absolutely be embarrassed that this is how their employees are handling situations. This is not OK.
• MW

  myong waker

  Mar 30, 2026
  1.0
  We went to look at wedding ring at JCPenny Jewelry department I happen to find one I really liked but needed to size to smaller it was closing time so she was going to hold on to till next day But we sized & everything Next day went back she wasn't there yet so the other person was helping couldn't located the ring for 1/2 an hour Finally, he did according to him it was on bottom of whole a bunch of stuff if I didn't showed him a photo he would have never found it. All that hassles time consuming I asked for little bit of discount I wasn't demanding or upset!. It was more like " BLAME me for trying " He said if it was up to him yeah But since it's corporation there's nothing he can do about it. I smiled & said no big deal! Don't take it seriously Then he looked at tag on the ring it says they can only down size 2 & also said she should have known better. Now I was really upset! Then lady was working on the next booth said that she was the manager & remember us She dressed like she just rolled out of the bed, why even mention she's in charged I turned look at her Sametime she was rolling her eyes Almost like that's what you get, but I didn't get it. We weren't making seen, we were more disappointed What kind of manager rolls their eyes? Very unprofessional. As it is I was told they can size the ring but now they said they can't... I don't even expect apology but manager rolling her eyes at us Knowing we are very disappointed was cold. Especially when we didn't even complaint.
• RC

  Robin Cookie

  Mar 20, 2026
  1.0
  The staff was friendly. No appointment was able to get right in. Asked how much price was prior to appointment. Tried to change price after appointment. The young lady Nicole I think that’s her name prices are different. The check out person was different than the check in. They honored the quote price. I mentioned that I was tender headed. She was very gentle which I really appreciated. The hair wash and hair cut was awful! She didn’t cut all of my hair. I washed my hair the next day and the cut was lopsided. I definitely wouldn’t go back. Looking for a stylist that can do a basic cut on short natural hair. No luck so far. I’ll keep looking! I give myself a better cut. I tipped her for her efforts. Thanks for reading. I’m sure I’ll find someone one day 😂

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