JCPenney Salon

Reviews

• HL

  Hailey Latta23

  May 12, 2026
  5.0
  I have never trusted anyone except for my mom to cut my hair since my last bad experience at a salon at 9 years old. Matthew made me feel more than comfortable to sit down in his chair, he told me he would take his time and cut very slow to my preference and anxiety level. I came in with a smaller budget than I wanted. he made me walk out of there at least six times cuter and a hundred times more confident. Not even just due to cutting my hair but more the way him and ashley j are the best Hype team I've ever met. I wish there was a way that I could give them an even bigger shout out because they truly deserve it. I came in crying and left feeling like a Queen. I've never had better customer service anywhere and I wish I could afford the length of hair to get it cut every week just for the excuse
• FJ

  Froyo Joe

  Apr 17, 2026
  1.0
  If you want a longer hair style DO NOT GO HERE. Barbers are WAY too careless with the clippers and scissors. I showed a picture with already somewhat long hair and I asked for a little bit longer than the picture,but the barber that I had went shorter than what the picture showed. Now also, no offense to people with mullets, I personally HATE mullets, but the picture I showed had hair on the sides covering the ears and the barber I had made it into a mullet. And now I have to walk around with this terrible looking haircut that not even a beanie can hide well.
• SH

  Sarah Hughes

  Apr 8, 2026
  1.0
  Terrible. I scheduled a cut wash and blow dry with Jim. I had long hair so this was a big decision to go short. I went inland jim was just getting back from getting food. He put his food up and showed me to the chair. He began cutting and spraying my hair with water. My hair began to flip on one side and he couldn't tell if it was straight. He said did you want a wash or no? So I was like no its not Necessary I guess. So he was like go home and straighten your hair and if I missed any thing come back. Ok first thing is it's a SALON dont they have the tools to do that but whatever. Also was supposed to get some layers cut in I guess he didn't want to do them if he didn't know it was even. I went home,used my gas and my time to straighten my hair. He missed so much. I came right back. He looked annoyed I showed back up. He cut the missed hair. The whole time he acted like he didn't want to touch my hair. Made no conversation and only got a sorry bout that once. Also had a $10 coupon for signing up. The lady at the desk said oh I will get it. I still paid full price. $48 for 10 mins and two trips to the salon. Do not use Jim. The other lady's seemed ok but they didn't cut my hair so idk. Figured I would call customer service and handle this. I did and NO response from them at all. DO NOT RECOMMEND!!!
• JM

  Jaime Martinez

  Apr 2, 2026
  5.0
  I was more than happy with the work Matthew did on my hair. I've visited many salons in the area, but I'll admit JCpenny stylists actually did what I was expecting. Im actually in the mirror tossing my hair around and no longer dreaming about the look I once only found in the AI pictures. I think I've found the my new spot. Thank you Jcpenny.
• JW

  Jordan Waite

  Mar 7, 2026
  5.0
  Angel did a fantastic job with my hair. I hadn't gotten it cut in roughly 2 and a half years. She got all the layers I wanted and made sure tell me about what she was doing before she did it. I absolutely love my new look and will definitely be back again.

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