Bathed in the charm and beauty of the South and serenaded by the timeless rhythm of the sea, The Spa at the Grand Hotel invites you to step into a word of gracious hospitality and luxurious service cocooned in 550 of the most beautiful acres in Alabama. We are devoted to your complete well being and provide a serene environment designed to relax, revitalize and rejuvenate the mind, the body and the spirit.
Allow yourself to drift gently for an hour, a day, a week, as we take you on the ultimate journey to renewed energy, joy and health.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.