JCPenney Salon

Reviews

• ZZ

  Zava

  5 days ago
  1.0
  Cala stopped servicing me mid service because she did not know how to shampoo African American hair. I removed my braids for her I tried coaching her through it. And because she was uneducated she told me that she was refusing. She yelled at me, was rude, unprofessional, and allowed me to leave with wet hair. After admitting ON CAMERA that I had done ABSOLUTELY NOTHING to her. Such a POOR representation of JCPenny
• KA

  Kaye Adnohr

  Aug 21, 2024
  1.0
  I’ve been going to JCP hair salons for over 25 years in the state that I moved to Texas from. This was my first and last visit to the JCPenney salon here in Waxahachie. I made an appointment with Vickie on August 18, 2024. She couldn’t boast enough about the 47 years she had been doing hair, and how many older customers would only use her because of her experience and technique. This was absolutely by far the very worst hair color and cut I have ever received from any hair salon, much less JCP. Not to get personal, but she was wearing a black top and black pants with black shoes, and she was covered in pet hair. There was an odor about her that made me sick to my stomach. The salon opened at noon that Sunday and I came in minutes after she did. Her station was filthy with hair clippings, and I did not see a jar of that blue comb sanitizer anywhere in the place. Every brush and comb in her drawer was filthy, and I mean unbelievably filthy. The comb she used on me was originally white but is now dirty off white with gross black stuff between the teeth of the comb. Thank God I intended to wash my hair when I got home! I snuck one of the combs into the bathroom and washed it real good thinking I would just try and stick it out and at least get a decent haircut and color. I was wrong. She talked and talked and talked the entire time, not paying attention to a thing she was doing. I sent her a picture of the hairstyle/cut I’ve worn for the passed two years, and a recipe for my overall color, and the highlights which was given to me by my previous hairstylist… Who I miss terribly! I again showed her a photo of the style as a reminder of how I liked my hair cut, and as a supposed professional, she should’ve been able to follow the lines from my last haircut. She’s 66 years old, and said she had retired a few years ago, but found she needed to go back to work. After the job she did on my cut and color she should’ve stayed retired because she has no clue what she’s doing when it comes to hair. The overall color is not deep enough nor was it left on long enough, and you could still see traces of root color, which I have never seen before after a hair color. And she did not do proper foiled highlights, but rather just covered the all over color with blonde, in other words, there was no distinction between the low lights of the all over color and the highlights. The highlights look brassy, which again, has not happened to me in more than 10 years when an inexperienced hairstylist colored my hair and didn’t know what she was doing when we were on a long vacation. The cut is embarrassingly bad because it is actually a very simple cut. She did a blunt cut when I asked for a point cut, and she tapered areas like the hairstyles of the 1970s and 1980’s. She also claimed to have texturized my hair which I don’t know what her version of texturizing is because at no point did she twisted and snip or used texturizing scissors. Let’s just say this was a $220 mistake and I wouldn’t allow her to groom my miniature poodle. She is absolutely by far the worst JCPenney hair stylist I have ever had and she should retire and perhaps do simple men only cuts on the homeless. I find it hard to believe that she was ever a good hairstylist and then just got this bad as she aged. Vickie, let it go and retire. You can’t cut or color hair. Now I have to go pay a professional to fix her mess!
• MH

  Mica Harvey

  Jan 28, 2020
  5.0
  Great cut, absolutely fantastic service!! I completely fell in love with my stylist Hannah. She was very conversational and made sure to fully understand what it is that I was wanting to get done. She checked the texture of my hair and evaluated what the best way to cut it was before touching her scissors. She walked me through the process to make sure that what she was doing was correct. She was very sweet and made sure that she fully understood my vision for the cut. As for the performance, she was very skilled and experienced. I asked for a pixie/short bob which is one of her many expertise. She started by cutting my hair dry so that she could make sure it fell correctly when dry and volumized. I was very impressed with the experiance. I felt welcomed, enjoyed the conversation and hospitality, and left very satisfied with my hair. The price was also very affordable. Great quality of service, 10/10. Would highly recommend to anyone.
• MJ

  Maria Jua

  Feb 1, 2017
  5.0
  Mark colored and cut my hair. Did a excellent job! I was hesitant because i didnt know his work. Very pleased costomer! Abigail did my daughter s hair and she also did a excellent job on color! Excellent team work and customer service! Will be going back

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