JCPenney Salon

Reviews

• CR

  C. Rich

  2 days ago
  1.0
  I’m sharing this because I genuinely don’t want anyone else to go through what I went through. I walked into this salon with my natural, healthy, long hair — hair I was proud of, hair that took years to grow and care for. I trusted Earlie Jones, “Master Stylist,” and that trust turned into one of the biggest regrets of my life. In a single appointment, she destroyed my curl pattern. She thinned out my beautiful coils so badly that I didn’t even recognize my own hair afterward. The damage wasn’t minor — it was heartbreaking. It has been two years, and I am still trying to recover from what she did in just a few hours. This wasn’t just a bad hair day. It was the worst hair experience I’ve ever had, and it genuinely affected my confidence and how I felt about myself. What made it even more painful was the response from the salon. The management team stood behind her, dismissed my concerns, and offered no accountability. She continues to work there as if nothing happened. Her “35+ years of experience” meant absolutely nothing when it came to the care of my natural hair. I even filed a complaint with the cosmetology board, hoping someone would take this seriously — and they did nothing. No support, no resolution, no protection for future clients. So I’m speaking up. I’m warning others. I truly hope no one else ever has to experience the emotional and physical damage that I went through. My only goal is to prevent this from happening to someone else. ---
• RB

  Rhonda Belton

  Dec 20, 2025
  5.0
  Always a pleasant experience. I love the shampoo which is very therapeutic, the finished product is always a head turner!