SEPHORA at Kohl's

Reviews

• JB

  Jan Bellah

  Oct 14, 2025
  1.0
  Very disappointed. No customer Service. When I finally found what I wanted they were out of that product. Not helpful. Did not offer alternative or look to see if product was available elsewhere. Will not shop there again.
• FY

  F Y

  Aug 30, 2025
  1.0
  Worst customer service I have ever experienced at a Sephora store. Will not be returning.
• VO

  Veronica Ochoa

  Aug 7, 2025
  5.0
  I came into the store knowing exactly what I needed, and I was pleased to find everything well-organized, making it easy to locate my product quickly. Kim K was attentive, friendly, and helpful throughout the purchasing process. Overall, a smooth and pleasant shopping experience!
• CB

  Courtney Bright

  Aug 12, 2024
  1.0
  Let me just start off by saying that I cannot stand Sephora. I have done my best to avoid it for the last 17 years, but my teenage daughter seems to love it for whatever reason. We went to this location today and Brittany (with multi-colored hair) was absolutely rude to my daughter. My daughter asked for a sample of a lip mask (in a squeeze bottle). Before she could even finish her sentence, Brittany said, “Nope sorry. We don’t do that here, but some other stores probably do” (In a rude tone). Apparently this store only does foundation. I call bull. Maybe just lazy employees…? We shopped around Kohl’s for over an hour and went back to Sephora. Brittany was still there, on her cell phone texting. She never acknowledged us, never asked if we needed help, never even came out from behind the counter that she was leaning against. She couldn’t even stand up straight. There was a shift change. This lady wasn’t much better. I didn’t catch her name (African American with copper/orange in her hair). She handed my daughter some hand held device to look up her account and moved us over to the next register. She wouldn’t enter it for us because someone else came up to the counter. It wasn’t finding her account, so she had us input it on the pos keypad. It still wouldn’t find it, so she had my daughter come behind the register to enter it. So unprofessional. She had scanned a coupon for us since the one we brought in wasn’t working (it was still in date though). She made it a point to tell us that we aren’t supposed to get to use the coupon if we don’t have a Sephora account…”but I already scanned it, so just make sure you sign up,” she said. All in a rude tone by the way. We do have an account, and my daughter looked it up when we got to the car to double check she put the correct email in. SHE DID! There must have been something wrong with the store system, but apparently that meant we didn’t really have an account…? While we appreciate the discount, it certainly doesn’t make up for the horrible customer service. These women were not very personable, and not once did they smile. If you hate your job or aren’t good with people, get a different job. This is something I have found to be common at any Sephora I have ever been to. Truly! Most of these employees come off as complete snobs or worse. I know what it’s like to work in the beauty industry; I did it for close to 10 years (half of those as a manager). Regardless of how you feel on any given day, it’s not your customers fault; treat them with respect and excellent service ALWAYS! Without those customers, you wouldn’t have a paycheck.
• BC

  Brian Clark

  Jan 4, 2024
  5.0
  Great convenient

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