The Cosmetics Company Store

Reviews

• AW

  Ashley Wiede

  Nov 6, 2025
  1.0
  I’ve never felt so uncomfortable in a store before. The manager at this cosmetic company has a terrible attitude toward customers — she follows people around as if she assumes everyone’s going to steal something. It’s invasive and downright disrespectful. To make matters worse, she leaves her employees to deal with crowded stores on their own, offering no help or support when the place gets busy. The staff seem overwhelmed, which isn’t surprising given the lack of proper leadership. Instead of creating a welcoming shopping experience, this manager makes customers feel watched and unwelcome. I won’t be returning, and I definitely wouldn’t recommend this store to anyone until there’s serious improvement in management.
• EW

  Ellen Wray

  Feb 28, 2024
  1.0
  San Marcos TX: I only ever shop at this store as the manager, Kindra is amazing! She is not only knowledgeable, personable but is always able to verbalise current promotions and trends. However, on February 10th around lunch I went in and there were only a few customers and 2 sales associates. I said hello when I walked in and they gave me a robotic greeting. Fine, no biggie. I look around, grabbed a couple of products ( no price) so asked them as they were both still behind the counter. The sigh, then the price. Asked them to hold them so I could continue looking around the store. Then asked where the estee lauder skincare was (as there wasn't much), one of the girls pointed. I picked up a few items but no prices. I then excused myself (it looked like a personal conversation), asked for prices as nothing had them. She responds with "testers have prices", and I picked up what appeared to be a tester and said this doesn't. She rolls her eyes, sighs and says "that's not a tester". I kid you not! I explained I thought it was as it was open. Crickets. I then kept looking and both of them are still in what appears to be a personal conversation behind the counter (as this is where they remained the whole time). By this time more people have entered the store and nobody is offered any assistance. I then asked if Kindra was there and told very bluntly "no". I asked if she is still there, and the other girl rolls her eyes and said "yes". I figure I would do another once over the store to make sure there was nothing else I needed, however these 2 girls had not offered any level of customer service to myself or anybody else, and they didn't even mention the sales that day(yes there were sales). I did end up approaching them asking for the products I selected and told them "I'll pass and put them back". Not a single response. I got home and decided I would like to speak with a district manager, called another store who could not give me her number but was texting her with mine. That was over a week ago and I've heard nothing. I'm so disappointed as I always buy my skincare and cosmetics there. I hope corporate reads this as they need to know what "dead payroll " looks like.
• MS

  Marita Schneider

  Jul 9, 2019
  1.0
  This manager called Beatriz. She is a horrible sales person very rude. She should find another job or take some skills management classes.

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