Viv Medical Group LLC

We require a minimum of 24 hours' advance notice for any appointment cancellation or rescheduling request. Please be advised that late cancellations or missed appointments may incur a service fee.

A non-refundable deposit is typically required at the time of reservation. This amount will be applied toward your final service cost upon completion of your appointment.

Our facility accepts all major credit and debit cards through our secure payment processing system. Cash payment availability varies; we recommend confirming this option prior to your scheduled visit.

Please arrive with thoroughly cleansed skin or lashes, free of makeup, oils, or any residue, unless specific instructions state otherwise for your particular service. Comprehensive preparation guidelines are provided during the booking process.

Late arrivals may result in abbreviated service duration or necessary rescheduling to maintain our appointment schedule for subsequent clients. Please note that full service fees may still apply regardless of shortened treatment time.

Our medical spa utilizes professional-grade products with safety as our priority. We recommend informing us about any sensitivities, allergies, or medical conditions during booking or contacting our office beforehand to ensure appropriate accommodations.

To preserve our tranquil environment and maintain proper sanitation protocols, we generally do not permit accompanying guests or children unless they are scheduled for services as well.

Due to the personalized nature of our medical spa services, we do not provide refunds. If you experience any concerns regarding your treatment, please contact us within 24 hours so we may address your issues promptly.