Platinum Tattoos & Piercings

4.7
5170 reviews
Platinum Tattoos & Body Piercings

About

Tattoo ShopBody Piercing ShopEar Piercing ServiceTattoo Removal Service
"Platinum Tattoos & Body Piercings is a family-friendly tattoo shop that provides quality custom tattoos and body piercings to clients in San Antonio, Texas. Founded in 2000,"

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Wheelchair accessible restroomAvailable

Location

Platinum Tattoos & Piercings
5545 Northwest Loop 410, San Antonio, TX
78238, United States

Hours

Reviews

4.7
4,756 reviews
5 stars
4,241
4 stars
149
3 stars
65
2 stars
75
1 star
226

What are people saying?

AI-generated from recent customer reviews

Artist Quality

Jordan received high praise for his tattoo work, with multiple customers expressing satisfaction with his attention to detail and creativity.

Customer Service

The staff was frequently described as friendly and welcoming, although there were some complaints about unprofessional behavior from certain employees.

Cleanliness

Many reviews highlighted the shop's cleanliness and sterile environment, contributing to a positive overall experience.

Pricing Issues

Several customers reported feeling overcharged or misled about pricing, particularly regarding jewelry costs and service fees.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about inconsistent service quality and communication.
  • SB
    Sydney Brown
    2 days ago
    1.0
    I came here with my friend to get a helix piercing, and when I got my receipt, I was outraged by the price. Not only did they charge me for the saline that I did not approve of they charged me for the front of the earring and the back of the earring $35 for the front of the earring and $20 for the back of the earring. Plus the $35 fee to even get the piercing. I called and they explained that they charge for the front and the back of the earring even though you need the back of the earring. It needs to come with all the set for $35. A total of 111 everything included for a simple helix ear piercing.Do not go here stay away.
  • HT
    Herlinda Torres
    Jan 3, 2026
    1.0
    Poor customer service and OVERPRICED!! Called ahead and was told there was no wait so we left hyperinkers to come but got here and turns out they were telling other people the same thing over the phone but there was over an hour wait. Now we are stuck paying $91 instead of $25!! for the same wait and the staff was not even apologetic- instead they compared this to a wait a doctors office If I had to wait an hour to see my doctor, id get a new doctor.
  • EJ
    Eryn Jackson
    Jan 3, 2026
    1.0
    I went in to get a quote for a tattoo that was intended to be placed on my hand. I was introduced to the tattoo artist, Jermon, who shared his perspective on placement, and we ultimately agreed on a different location. When I asked to see the placement first, I was informed that payment was required. While I found this unusual, I was willing to follow the shop’s protocol and pay prior to receiving the service—however, I requested that the placement be done first before any payment was made. The tattoo artist was adamant that I needed to pay before even placing the tattoo, which I found odd, especially since I did not observe the same requirement being imposed on other customers. This made me uncomfortable, as it raised concerns about whether my ability or willingness to pay was being questioned. Regardless of the reason, there was an excessive amount of pushback over something that should have been straightforward. I was fully committed to getting the tattoo and paying for the service. However, the artist insisted on payment before taking any steps, stating that he did not want to clean his station in case I changed my mind—despite this being part of his job. His disposition and rigidity made the experience uncomfortable, and I ultimately decided to leave. Based on this experience, I do not recommend this establishment & will not be returning.
  • EG
    Ernest Gonzalez
    Dec 25, 2025
    1.0
    Don’t waste your time or money here. I came in looking to get my first tattoo and was ready to go all out on a full realism back piece. The second I walked in, they shoved a form at me that felt like a background check — more worried about protecting themselves than actually caring about the work. I showed them a reference and asked for the artist’s own rendering, but instead I got shown the same Google images anyone can find and a bunch of AI-generated nonsense. When I checked the artist’s Instagram, it was obvious he wasn’t even close to capable of the level of realism I was asking for. The artist barely spoke English, so the guy at the counter had to translate and kept trying to pressure me into staying. I walked out, thankfully. Extremely disappointed and honestly annoyed, especially since I was prepared to spend $1,200–$5,500. This place does not have real artists and has no business taking on serious realism work.
  • HJ
    Hope Jones
    Dec 25, 2025
    5.0
    I came in excited to get my left and right ears pierced, despite having had both done before in less-than-ideal experiences with gun-piercing methods. After doing my research, I discovered the importance of going to a professional piercer. I found Platinum, Tattoos, and Piercings, and called ahead to learn about their process—especially how they handle their instruments. I was impressed to hear that they soak their tools in Everclear for 8 to 12 hours and never use piercing guns. They sanitize everything thoroughly in a sterile, cold environment, which immediately put me at ease. Once I arrived, I signed in and washed my hands, knowing cleanliness is a top priority for them. A friendly sales associate took the time to explain their different piercing options, walking me through what would look best and checking the back of my earlobes to ensure everything was ready. My first experience at a professional piercing shop was fantastic—so much better than I expected. I’ll definitely return if I decide to get another ear piercing or even consider a nose piercing. If you’re looking for the best results with caring, professional people, this place deserves five stars.

Frequently Asked Questions About Platinum Tattoos & Piercings

What are the regular business hours for Platinum Tattoos & Piercings?

Platinum Tattoos & Piercings is open from 12:00 PM to 11:00 PM Monday through Thursday, and from 12:00 PM to midnight on Friday and Saturday. The shop is closed on Sundays.

When is the delivery service available at Platinum Tattoos & Piercings?

Delivery service is available from 1:00 PM to 8:00 PM Monday through Saturday. Delivery is not available on Sundays.