Business Details
About
Hair SalonBeauty SalonGreat Clips
Great Clips in San Antonio, TX provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 12370 Potranco Rd offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in San Antonio, TX!
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.0
180 reviews
5 stars
114
4 stars
22
3 stars
9
2 stars
9
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Turnover
Customers expressed disappointment over the departure of skilled stylists like Alexis and Alex, which has negatively impacted service quality.
Service Quality
Mixed reviews on haircut quality; while some customers praised their stylists, many reported unsatisfactory cuts and poor attention to detail.
Customer Experience
Several reviews highlighted issues with customer service, including unhelpful staff and long wait times, leading to dissatisfaction.
Positive Stylists
Despite negative experiences, some stylists received high praise for their skills and customer service, indicating that there are still capable employees at the location.
- HEHorlando EstradaDec 30, 20255.0Thank you Priscilla great job
- AEAMP'D ElectricNov 23, 20251.0Does anyone have Alexis's contact information? I always knew he would be leaving this place because of his talent and attention to details. That is why the waiting rooms were always full of clients choosing to wait over an hour to sit in his chair. The sad thing is that I was out of town when he left and I was unable to get the contact information for his newest location. I wish that guy nothing but the best and I hope someone could share his location so we can continue to support him. For now, my family and I will be going elsewhere for our haircuts.. remaining staff is all about turning chairs rather than ensuring quality cuts.
- MLMarc LoflinOct 31, 20251.0Edit: I highly recommend All-Starz barber directly across the street from this location. Wait times are minimal and their barbers are fully trained *before* they take a pair of scissors to your head As a paying client, I shouldn’t be the one to tell you that you don’t charge for training sessions. I don’t fault the trainee for this awful, awful, terrible haircut, but the trainer who came and checked her work and still left my hair looking like uneven and half done while charging me full price. I strongly recommend partnering with local homeless community services and offering free services for training. It’s a great way to help them have at least hygienic hair, even if it isn’t the best cut, and keeps corporate greed from charging *FULL PRICE* for a training cut. Get it together, management.
- AGAngie GoldenOct 16, 20255.0Stylist did a great job !
- MOMartin OrtizAug 28, 20255.0This location is always pleasant to visit. After having a series of bad visits down the road at Stevens Ranch with one particular stylist, and after complaining and no change being made, I began driving past that one to Grosenbacher for a way better experience.
Frequently Asked Questions About Great Clips
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What hair services does Great Clips Grosen Crossing Center provide?
Great Clips offers haircuts for men, women, and kids, beard trims, bang trims, shampooing, blow drying, styling such as updos, and perms at select salons.
Can I schedule an appointment at Great Clips Grosen Crossing Center?
Great Clips is a walk-in salon; no appointment is needed. You can walk in anytime or use Online Check-In to add yourself to the waitlist and save time.
How does Online Check-In work at Great Clips?
Online Check-In lets you add yourself to the waitlist, see estimated wait times, and sign up for ReadyNext text alerts to know when your haircut is ready, saving you wait time at the salon.
What are the salon hours for Great Clips at 12370 Potranco Rd?
The salon is open Monday to Friday from 9 AM to 8 PM, Saturday from 9 AM to 6 PM, and Sunday from 9 AM to 5 PM.
Does Great Clips Grosen Crossing Center offer hair coloring services?
No, Great Clips salons do not provide hair coloring services.
Are there any holidays when Great Clips is closed?
Yes, Great Clips is closed on Thanksgiving Day and Christmas Day. Hours may vary on other holidays, so check with the location before your visit.
What payment options are accepted at Great Clips Grosen Crossing Center?
They accept major credit cards including Mastercard and Visa.
What nearby places can I visit before or after my haircut at Great Clips Grosen Crossing Center?
You can visit nearby spots like Veneto Nails for beauty services, Mango Frozen Snacks for a treat, or Lin's Express Potranco for Japanese cuisine.
How can nearby locations like Mathnasium or Whole Wellness Coaching benefit Great Clips customers?
If you have appointments or activities at Mathnasium or Whole Wellness Coaching nearby, you can use Great Clips' Online Check-In to plan your haircut around these visits and minimize wait times.
Are there convenient services like ATMs or postal services near Great Clips Grosen Crossing Center?
Yes, nearby you will find services such as The Exchange Network and USAA ATM for banking needs, and Postal Hub & More for shipping and printing, making it easy to combine errands with your salon visit.