JCPenney Salon

Reviews

• SA

  Sierra A.

  Dec 24, 2025
  1.0
  Booked an appt with Erin for my daughter. As we walked in, she just looked at us and continued working on the client's hair that was in the chair. We stood there for about 10-15mins. She never greeted us...just looked. Eventually a coworker of hers entered and she whispered to the coworker. That co-worker approached us and asked if we had an appt. I told her yes. She proceed to check and saw my info. She then tells me that Erin said she doesn't service kids AFTER we had been standing waiting. I know this information is false because I was recommended from another mom who said she had done her daughter's hair. IF this information is true, why wait til I arrive to my appt to tell me this? I put in the notes for my appt that it was for my daughter. I also booked the appt a week or so in advance...So unprofessional and a waste of time.
• SP

  Soda Pop

  Nov 17, 2025
  4.0
  I never had problem with haircut
• JO

  Jasmin Ontiveros

  Aug 10, 2024
  1.0
  Do NOT take your kids with Nana. She was beyond rude. Never greeted us and told my son in a nasty way to sit down in her chair. Asks us what we want and never acknowledged what we asked. We asked nicely if she heard what we said and she proceeds to say “ I hear with my ears I don’t need to look at you” Horrible customer service!
• DD

  Dharitri

  May 22, 2023
  1.0
  TERRIBLE EXPERIENCE I recently used haircut services at JCPenney salon in Round Rock and had the most awful experience of my life. I had booked an appointment with Christopher, one of the senior hairstylists at the salon expecting satisfactory services based on the experience and $55 charge that I was to pay. I was planning to donate my hair for cancer patients and had made the stylist aware of this before hand. There is nothing fancy that needs to be done to meet this need, however he failed to do this and ended up cutting my hair so unevenly that I had to give up more than expected hair length to salvage it. The worst part was that he did not have the courtesy to even communicate to me his mistake or confront me and just told me that the job was done. This is definitely a very dissatisfying and an insulting experience. I was not charged for this service as a compensation by the salon and helped by another stylist but the overall experience was horrible and would never come back to this place or advise anybody. The charges are not cheap and the level of service that is provided is not comparable with it at all!
• AB

  Alma Bell

  Nov 13, 2020
  5.0
  Very professional and all safety practice in place

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