SEPHORA at Kohl's

Reviews

• CH

  Chau Hongg

  Aug 31, 2025
  1.0
  I went to Sephora around 6–7 PM on August 30 to buy a perfume as a gift for my friend. However, the experience was very disappointing. The staff could not open the perfume box, and for some reason, the Sephora employees left, leaving someone from another store to manage the situation. After nearly 10 minutes, no one was able to open the box, and in the process, the packaging of the perfume became dented and damaged. What upset me most was that I did not hear a single apology until I pointed out that I had been waiting for a long time. In the end, I was left without a proper gift for my friend, since that perfume was the only one available.
• FF

  FY

  Aug 5, 2025
  5.0
  We had a great experience shopping at this Sephora location inside of a kohls store. It offers many lines from the standalone Sephora store and has the benefit of double scoring Kohls reward points. We found the makeup item wanted for my daughter and incidentally my younger one flew her ballon to the ceiling and the store associate nicely offered a bench so we can get it down. We appreciate the friendliness of the service and the high-quality product, and had a great shopping experience.
• JD

  Jesus Diaz

  Jul 3, 2025
  5.0
  Aileen was super helpful and really knew the products! They guided me to the perfect products and made the whole experience easy and fun. Great service!
• CC

  C. Connie

  Jan 8, 2025
  5.0
  One of the best Sephora with one of the nicest store keeper ever , her name is Yaniela ( im sorry if i spelled it wrong) so glad its so close to home and well stocked
• KN

  Kendria Numofegha

  May 23, 2024
  1.0
  Today I went to visit this Sephora location and received terrible customer service. This would be the Rosenberg location in the town center inside of Kohl’s. I initially was being helped by a young lady who was very helpful and was trying to assist me with finding the products that I needed. When I asked if she could find out if there are other location offers the product that I was looking for that they didn’t have. She was trying her best to find out. She then asked another lady who was working. There was old lady. Her name is Sonia. She was extremely rude and was not trying to help, she told me that they do not contact For customers to help assist them with other products or finding out if they have the products and stock that they are lacking. I have never heard of something like this in a retail retail store. Hi myself has worked in retail for over 12+ years in management Seen such lack of customer service . This is the first time I have ever received bad service in a Sephora store. I would definitely recommend more training, probably removing her. Because I guarantee if she did that to me, I’m pretty sure she has done it to others. I will not be returning.

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