JCPenney Salon

Reviews

• SS

  Sandy

  Feb 1, 2026
  1.0
  Horrible customer service from all. I was contacted at 12:00pm to cancel a 3pm appointment that had been booked the previous day and was for an important event at 7pm. When I requested a callback to escalate, the salon manager Rolanda sounded off as if she was in a brawl on the street corner or a drill Sargent stating the stylist would be leaving early and nobody else staffed to handle my appointment. She yelled at me several times and asked “what part of that didn’t you understand” when I reframed my question. When I’d had enough chastisement I asked to speak to Regional manager, she stated she wouldn’t pass my message along until the next day because today was her day off and she wouldn’t be doing anything more. She then hung up the phone. I contacted corporate and they did nothing to address. Not even an apology for their salon manager’s behaviors or last minute appointment cancellation-nothing! You are a sad, crumbling, wanna be retailer soon to be filing complete bankruptcy and extinct. All of these lazy employees will get just what they want-time off!
• LG

  Leni G

  Jan 8, 2026
  1.0
  Unfortunately I got one of the worst haircuts I have ever gotten in my life. I asked for layers. A lot of my hair was chopped off with no layers. My hair looks nothing like the inspiration picture. It is uneven and choppy. That with also being left in my chair for extremely long periods of time made this experience, unenjoyable and afraid to ever step foot in a JCPenney salon again. I was kind, courteous, and patient. But this was a very frustrating experience. I can tell the stylist was nice, and did her best and I did not for one moment give her a hard time. It is nothing personal, but her hair skills need a lot more work and I’m surprised she was even hired. JCPenney needs to do better. Not to mention the appearance of another stylist that showed up to work like she got straight out of bed from a long night of drinks with knots and all in her hair. You couldn’t even get a comb through that head if you tried. It was bad. It’s simply not professional.
• AA

  Ashley

  Sep 14, 2025
  5.0
  Trina is the truth!!! In and out in an hour or less
• AL

  Ashley LeBlanc

  Mar 30, 2018
  5.0
  Friendly staff! Quick service! Great results.