SEPHORA

Reviews

• KD

  Kristi Dyer

  4 days ago
  1.0
  I received a brand-new Sephora gift card as a gift, but when I went to use it in-store, the adhesive seal on the packaging peeled off several of the printed numbers. This happened because of the way the card is made, not from misuse. The barcode is still perfectly intact and scannable, but the store refused to use it and told me to call Sephora customer service. When I contacted Sephora support, they told me the card was “damaged” and could no longer be used—offering no help, no explanation, and no solution. Their packaging caused the damage, yet they refused to honor a valid, activated gift card. Very disappointed with the lack of customer service and accountability. Sephora should stand behind their products, especially when the issue is caused by their own faulty gift card design.
• YP

  Yensy Parra

  Nov 17, 2025
  1.0
  Went in last night, didn’t realize they were closing. Was created at the door and told 4 minutes, I said okay we will make it short, walked a few steps and was passively aggressive told 3 minutes by this older lady.. completely understand that it’s closing time, but if you want to close the doors exactly at 7 then actually close the door ten minutes prior to closing.. no need for all that, didn’t buy anything because of that. I have worked retail for over a decade, and understand that you want to go home. The issue is that every few steps we were being told of how much minutes we had left. Over the last few years I have felt unwelcome in Sephora, I used to love shopping here and the experience. The bar is set so low for customer service reps now.
• JO

  Joan Onyejekwe

  Nov 8, 2025
  5.0
  They always seem to have what I need in stock and the whole staff is friendly.
• JA

  Jozlyn Alexander

  Nov 5, 2025
  5.0
  Victoria was so helpful and helped me / friend find an entire skin care routine ! Answered 1000 questions , so helpful !!!!!
• MJ

  Madison Jackson

  Nov 5, 2025
  5.0
  I just wanted to take a moment to recognize Gianna at the Sephora in Prosper for giving me such an incredible experience yesterday. She was so patient, kind, and truly listened to everything I said during the color match process. Not only did she match me perfectly on the first try (which has never happened before!), but she also gave me great product recommendations and tips that made me feel way more confident doing my makeup at home. The whole staff inside was so pleasant and welcoming, everyone had great energy from the moment I walked in. It honestly made the entire visit such a good vibe. I’ll definitely be back and will be asking for Gianna again next time! — Madison

Frequently Asked Questions About SEPHORA