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Welcome to the Woodhouse Spa here in Plano, Texas. Located in the beautiful Shops at Legacy, a charming outdoor shopping center featuring luxury retailers, restaurants, and more. You can find us behind Bob’s Steak & Chop House – with our front doors facing Olivia Lane. Woodhouse Plano invites you to indulge in our signature spa services, such as the Tranquil Stone Massage & Signature Sculpt Facial. Upon arrival, a variety of warm and relaxing teas are available to help you slip into a state of complete relaxation or enjoy a complimentary signature Woodhouse Mimosa or glass of wine in our luxurious Quiet Room between services. We can't wait for you to experience the Woodhouse way.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.6
369 reviews
5 stars
301
4 stars
24
3 stars
12
2 stars
10
1 star
22
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the skill and professionalism of the massage therapists, highlighting specific individuals like Amber, Lory, and Shelby for their exceptional services.
Cleanliness
Several reviews noted the spa's cleanliness, with particular mention of tidy facilities and well-maintained treatment rooms.
Customer Service
While many customers experienced friendly and accommodating service, there were notable complaints about poor communication and management handling of issues, particularly regarding appointment confirmations and billing.
Ambiance
The spa's tranquil environment and relaxing atmosphere received positive feedback, contributing to an overall enjoyable experience for many guests.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that the services did not justify the costs, and mentioned issues with unexpected charges.
- JSJay S5 days ago5.0I had an 80min deep tissue transformation with Vanessa. She has a gentle but therapeutic touch & was sure to communicate her plan for our service before I got on her table as well as giving me a heads up before any more intense techniques. I was very comfortable working with her & felt amazing leaving the spa!
- MEMP Properties ExumaNov 2, 20251.0Booked a couples massage 2 weeks in advance and they cancelled on me day of due to a therapist calling in sick. I get it things happen but be warned about booking this for a special occasion as they have no contingency or backup plans and will cancel on you. But don’t worry, the receptionist assured me I wouldn’t be charged for them cancelling..lol
- DSDenise SchnitzerOct 27, 20255.0At the risk of not being able to book Jay again, I will say: he has the best grasp of the muscle groups in the human body and exercise and deep tissue techniques to correspond with his work that I’ve ever experienced. Need I say more??
- PSPolina SchechtmanOct 14, 20255.0I had a mixed experience at first. my initial visit wasn’t quite what I expected, though it wasn’t bad overall. But today completely changed my impression! I came back for another visit, and the massage I received was absolutely amazing. Amber was incredibly professional and thorough, she gave me a deep, skillful massage that helped me relax 100%. After that, I had a facial treatment, and the specialist was also very kind, gentle, and clearly experienced. It was a truly wonderful experience, and I’m so glad I decided to give this spa another chance. Highly recommend! 🌸
- MBMundo B.Oct 14, 20251.0I bought a gift card for my mom for an 80 minute massage at the woodhouse in Cedar park, TX. I called the Plano location and asked if I could use the gift card bought at a different location for an 80 minute massage. They said yes and that everything was good. I originally paid for an 80 min massage and they charged my mom an extra $35 at the end of the massage bc they said they are a franchise and had different pricing, something they did NOT MADE ME AWARE of when I first called to book the massage. My mom could’ve avoided a headache at the end of a very relaxing, 5 star session if everything was explained in the beginning. The massage was amazing and wish I could give the therapist 5 stars because she deserves it, but the way management handled it left a very bad impression of how they run this location but also speaks volumes of the lack of corporate coordination between franchises . She expected an amazing experience and ended up more stressed after dealing with management. At the end of it all, they did not challenge her the extra $35, but only after giving her a really hard time about the gift card and ruining her relaxing experiences
Frequently Asked Questions About Woodhouse Spa - Plano
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards. Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What are the operating hours of Woodhouse Spa - Plano?
Woodhouse Spa - Plano is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 18:00.
How can I make a reservation at Woodhouse Spa - Plano?
You can book your spa experience online via their reservation link or by calling +1 214-473-9955. A credit card is required to guarantee your appointment.
What types of services does Woodhouse Spa - Plano offer?
The spa offers massage services, facial services, body treatments, nail services, waxing services, skincare products, and gift cards.
Are there any special signature treatments available at Woodhouse Spa - Plano?
Yes, signature treatments include the Tranquil Stone Massage and the Signature Sculpt Facial, designed to provide a luxurious and relaxing experience.
What payment methods are accepted at Woodhouse Spa - Plano?
Payments can be made using cash, major credit cards including Visa, Mastercard, American Express, Discover, and Apple Pay.
What should I do if I need to cancel or reschedule my appointment?
A 24-hour advance notice is required to cancel or reschedule most reservations to avoid charges. For packages or multiple treatments over 2 hours, a 48-hour notice is necessary.
Where is Woodhouse Spa - Plano located within The Shops at Legacy?
Woodhouse Spa - Plano is located behind Bob's Steak & Chop House with its front door facing Olivia Lane in The Shops at Legacy outdoor shopping center.
Are there nearby dining options after your spa visit?
Yes, you can enjoy dining at nearby restaurants such as Bob's Steak and Chop House, Samui Thai Cuisine, Kizuki Ramen & Izakaya, and Snap Kitchen after your spa experience.
Can I visit other nearby shops or services when visiting Woodhouse Spa - Plano?
Absolutely, The Shops at Legacy offers various options including Bluemercury beauty salon, Boardroom Styling Lounge hair salon, and The UPS Store for printing and shipping needs.
Are there nearby coffee shops to enjoy before or after my appointment?
Yes, Starbucks is nearby and provides a great place to relax with coffee or smoothies before or after your spa visit.