SEPHORA

Reviews

• AH

  Ayleen St Hill

  6 days ago
  5.0
  I had a great experience at this Sephora. I travel out of state (from MD) for a wedding and scheduled a makeup appointment with Neelam and omg I was not disappointed. I was late 20 minutes but she was so kind to still do it. She did an amazing job with my makeup I received so many compliments at the wedding. I definitely recommend her for makeup services at this Sephora.
• MM

  mac man

  Nov 16, 2025
  3.0
  Its ok ... Nothing special... Same old , same old
• MC

  Matthew Chantelois

  Nov 11, 2025
  5.0
  This is one of the best Sephora locations I’ve visited. They have a noticeably larger men’s fragrance selection than most stores, with great options from Jean Paul Gaultier, YSL, and other top designers. The store is clean, well-organized, and easy to browse. Parking can get a little busy in the plaza, but there are plenty of spots if you circle once or twice. Overall, a really solid Sephora and worth stopping by if you’re into fragrances.
• KM

  Kristin McNeff

  Nov 9, 2025
  1.0
  Sephora, I am so disappointed in you and your store leadership. I had purchased Isle of Paradise foaming self tanner several months ago. Today, I tried to use the product, but the pump doesnt work and the liquid leaks out causing a mess. Upon asking to exchange the product for one that functions properly I was told I was out of luck because it’s been more than 30 days. I expect more from you, Sephora. I expect you to stand behind your products. I’m not asking for my money back. I’m asking for a product that functions. It shouldn’t matter that it’s been more than 30 days. Additionally I don’t appreciate the attitude and lack of respect from the store manager. The conversation could have gone in a myriad of positive directions with the same end answer, but instead a complete lack of empathy and care was received. At a minimum, other avenues should be provided to help resolve the issue, like reaching out to the manufacturer. This is the worst customer experience I have ever received. You no longer have my business. This should be a warning for current customers to test your products within the first 30 days.
• LA

  Luna Amar

  Oct 29, 2025
  1.0
  Sephora Plano – Extremely Unprofessional and Rude Employee I had an awful experience at this Sephora location. The blonde employee was shockingly rude, dismissive, and completely unhelpful. I saw her twice that day, and both times she acted annoyed when I asked for help rolling her eyes, giving short, irritated answers, and walking away mid-conversation. That’s completely unacceptable and shows a total lack of professionalism. If someone doesn’t want to assist customers, they shouldn’t be working in customer service. I shop at Ulta and Nordstrom regularly, and the difference is night and day their staff are friendly, helpful, and genuinely make you feel valued. Sephora should hold their employees to the same standard. This location desperately needs management intervention because no customer should be treated this way. I left the store twice that day feeling ignored and disrespected. I’ll be sharing this with Sephora corporate because customers deserve better.

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