JCPenney Salon

Reviews

• GM

  Gwendolyn McAfee

  Feb 20, 2026
  1.0
  DO NOT WASTE YOUR TIME IF YOU HAVE LOCS. I scheduled an appointment and was on time and the stylist, Robin came and asked me if I had just booked an appointment that day. I said yes because the appointment was available on the website. She then proceeds to ask me to wait 30 minutes cause she was doing someone else’s hair. I waited and then she finally called me back. I sat in her chair and she starts saying that my locs are “too frizzy” and stating these statements about locs that are just not true. She then states that she was going to pull up a YouTube video to see if she could figure something out. She obviously doesn’t know about locs. If you don’t know how to do something, don’t have it listed on your site that you know how to do it. I ended up leaving before I wasted anymore time. Glad I didnt give her my money. I wish I could give lower than 1 star.
• CC

  Clethia

  Dec 14, 2025
  5.0
  Shelby was amazing!! She explained what my hair needed and provided professional service. My silk press came out great!! I will definitely be back.
• SM

  Sherril Mackie

  Aug 5, 2025
  5.0
  Ms. E at JCPenney Salon in Pearland was very knowledgeable about my hair. I comb out my locs and she knew just what I needed for my hair. It’s hard to find people to work with my texture of hair and she was fantastic. She took good care of my hair and scalp. I felt so relax. She treated, trim and two strand twist my hair. Thanks I appreciate her.
• SC

  Shannon Chenier

  Oct 1, 2024
  1.0
  Scheduled an appointment for my daughter to be seen on 9/27/24 with Carmen at the JCPenney Salon in Pearland. I received a call at least two hours prior to the scheduled appointment asking if my daughter could come later due to another client arriving late to the appointment. I told Carmen my daughter needed to be seen at the time of the appointment because she has an event to go to, but she requested again for her to come in an hour after the scheduled appointment. When I refused her request again, Carmen said, "I'll figure something out." Carmen called me at 2:50 asking if my daughter was coming and I told her no because she was not going to be seen on time, which Carmen stated she was; however, I reminded her about the conversation from earlier when she requested if my daughter could be seen an hour after her scheduled appointment. I do not recommend JCPenney Salon Pearland to anyone. The one star is for JCPenney Pearland, but I wish it was zero stars.
• TH

  Tisha Hart

  Feb 22, 2022
  1.0
  Called for appointment and was told to come at the moment I was calling. Arrived to be told that a previously canceled appointment showed up. I was told noone was able to provide service and that I needed to reschedule. Not good!

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