SEPHORA at Kohl's

Reviews

• JS

  jacky Sanchez

  Aug 28, 2025
  5.0
  Came to return some stuff I bought at a different location. The young lady with brown curly hair was very sweet and personable - was very engaging with every customer. She’s an asset.
• NR

  Nikko Realboy

  May 9, 2025
  1.0
  Last night 4/25/25 I went into Kohls to pick up my Sephora order. My husband saw some shoes he wanted. When we went to check out there was a really long line & only 1 cashier. There was 2 more cashiers at customer service but they too had a line. So I popped over to the Sephora & asked one of the girls to check me out. She said she couldn't cause I had a kohls item & wasn't buying from Sephora. I mean technically I did I just pick up a Sephora order. Any how I told her she could I know that she could other Sephora in Kohls have checked me out before. She looked over at the other girl (who may have been the one in charge) & said she wants to check out. The girl by the name Thara came over & stated (with attitude) again that they can't check out Kohls items if customers aren't buying from Sephora. I again said that I know that she could. She said they weren't allowed if they had line they wouldn't check me out. I get that part. I wouldn't have have gone in there had they too had a line. There was not 1 customer in there except 1 girl who wasn't buying anything. She was just up there chit chatting with the 2 Sephora girls. I asked her again it was 1 item, she then rolled her eyes at me looked over at the other girl & said to her "Ugh, I'm going to break I don't even care". What kind customer service is this?? This girl should find another job if she can't deal with a customer properly. Mind you NO one was in the store!!
• XC

  xavier cruz

  Mar 11, 2024
  1.0
  Reposting this here because I really hope someone in management sees this. Seriously out of control. I went to Sephora inside the store and was met by the laziest excuse of a "manager" named Ashley. I had so many questions that could not be answered and I had to wait for another associate who was very obviously busy to help me. I am a man and I don't know anything about makeup but I think I could do a better job than her. She also just sat there and did not even ring me out when I was ready just sat on her phone and the same girl who was juggling other customers and moving some products was the one who had to assist me. Ridiculous.
• AA

  Amanda Alvarenga

  Dec 16, 2023
  1.0
  There are very few items at this location and the shelves are pretty much always empty and the staff is horrible there is one particular caucasian older woman that works there and her customer service is awful I was at the counter waiting to check out she seen me standing there and she continued to look at her phone and continued to look at wherever she was looking at until she was ready to ring me out in the past I worked retail and I was an assistant manager and I would never have a customer waiting for me to be on my phone Come On Kohls you just opened this Sephora and your staff is horrible you need to train your employees to be more professional when it comes to customer service. And also have your shelves stocked so us customers can have a pleasant experience shopping at your store so we’re not having to depend on staff that’s lazy and on there cellphones when we need assistance

Frequently Asked Questions About SEPHORA at Kohl's