We invite you to indulge at Woodhouse Spa Odessa. We are proud to be the newest business partner in the revitalization of downtown Odessa and are a compliment to our sister businesses, the award-winning Odessa Marriott Hotel and Conference Center and Downtown Odessa Starbucks. Only a few steps away from the hotel, you'll encounter Odessa's first upscale day spa. Upon arrival, we invite you to enjoy our luxurious Quiet Room with a complimentary glass of champagne, wine or delicious herbal tea to begin your state of relaxation. Pamper yourself with many nurturing and transformative experiences, including our Signature Calming Retreat or HydraFacial. We look forward to introducing you to the Woodhouse way, where every detail is crafted to ensure your experience is nothing short of extraordinary.
Frequently Asked Questions About Woodhouse Spa - Odessa
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and The Woodhouse Day Spa Gift Cards. The Woodhouse Day Spa® gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and The Woodhouse Day Spa® is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.
There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed.
Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In keeping with The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
Minor Policy
Minors (under the age of 17) may only receive services following written parental/legal guardian consent (via signature on the Spa Intake form). Minors under the age of 17 must have parent/legal guardian in the treatment room during the entirety of the performed service(s) and must be accompanied by a parent/legal guardian in all areas of the spa, including but not limited to the Locker Room, Quiet Room, and Retail/Lobby area. Woodhouse Spa reserves the right to limit and/or prohibit services for minor guests. Woodhouse Spas will not perform the following for guests under the age of 17: Body & Bath body treatments (Bath treatments, body scrubs, wraps). Peel-based skincare services. Bikini or Brazilian waxes. Any packages that contain the above-mentioned prohibited services.
What types of spa services does Woodhouse Spa - Odessa offer?
Woodhouse Spa - Odessa offers massage therapy, facials, body treatments, manicures, pedicures, waxing, hydrafacials, and sells skincare products and gift cards.
How can I make a reservation at Woodhouse Spa - Odessa?
You can book your spa experience online to secure your preferred appointment time. A credit card is required to guarantee your reservation, and advance notice is recommended due to limited availability.
What is the cancellation policy for spa appointments?
Cancellations or rescheduling require a 24-hour advance notice, and 48 hours notice for spa packages or multiple treatments over two hours. Insufficient notice may result in charges up to the full service value.
What are the spa's operating hours?
Woodhouse Spa - Odessa is open daily from 9:00 AM to 7:00 PM, Monday through Sunday.
Does Woodhouse Spa - Odessa accommodate guests with disabilities?
Yes, the spa has wheelchair-accessible entrances, seating, and restrooms to accommodate guests with disabilities.
Are minors allowed to receive services at Woodhouse Spa - Odessa?
Minors under 17 may receive services only with written parental consent and must have a parent or legal guardian present during the service and in all spa areas. Some services are restricted for minors.
What nearby places can I visit around Woodhouse Spa - Odessa?
Nearby places include Downtown Odessa Starbucks for a coffee before your treatment, Patrick Clay's Icon Tavern for dining after your spa visit, and The Copper Rose music venue for entertainment.
Is there a convenient place to get a haircut near Woodhouse Spa - Odessa?
Yes, Infamous Barbershop is nearby, offering barber and beauty services that you might visit before or after your spa day.
Are there any legal services close to Woodhouse Spa - Odessa if I need consultations?
Nearby legal services include Fadduol, Cluff, Hardy, & Conaway, P.C., The Gaven Norris Law Office, Henderson Josh-Loncar & Association, Harris Alan B Attorney At Law, and Judy's Bonding Service.
What payment methods does Woodhouse Spa - Odessa accept?
The spa accepts cash, most major credit cards including American Express, Discover, MasterCard, and Visa.