Great Clips

4.1
433 reviews

About

Hair SalonBeauty Salon
Great Clips in New Braunfels, TX provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 1659 TX-46 W offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist. With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in New Braunfels, TX!

Details

  • Requires appointmentNot available

Location

Great Clips
1659 TX-46 W, New Braunfels, TX
78132, United States

Hours

Reviews

4.1
431 reviews
5 stars
280
4 stars
58
3 stars
24
2 stars
13
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional service provided by stylists like Clara, Victoria, and Erica, highlighting their patience and attentiveness.

Haircut Quality

While several customers received excellent haircuts and expressed satisfaction, there were notable complaints about rushed services and poor execution leading to unsatisfactory results.

Cleanliness and Environment

Some reviews mentioned issues with cleanliness, particularly regarding the stylist's station, which affected the overall customer experience.

Online Check-In

The online check-in feature was frequently appreciated for its convenience, allowing customers to minimize wait times.

Inconsistency

There were mixed experiences regarding haircut quality, with some customers receiving great results while others reported significant dissatisfaction and uneven cuts.
  • CS
    Celiana Stansel
    Oct 29, 2025
    5.0
    Went into Westpointe GC today, with a client of mine who is in the Spectrum. Ms. Clara was so kind and professional. It made our day, how accommodating she was, and alway introduced tools like the blow drier, asking if it was okay to use on my client. Treated my client with the upmost respect and dignity. This Great Clips is the BEST!!
  • NB
    Nikki Boehme
    Oct 11, 2025
    5.0
    Thanks Clara! You entertained our riot of a little dude and gave a him great haircut.
  • MS
    matthew silva
    Oct 9, 2025
    1.0
    Genuinely one of the worse haircuts I’ve gotten in my entire life. Not an exaggeration, I’ve never even left a review before but it was that bad. Went an hour before closing and I was treated like I was an inconvenience. She rushed me and rushed everything so poorly you can tell where she put 0 attention or care in my hair. After she half assed it the first time I asked if she could take more off and she decided to catch an attitude and blame me. Didn’t even bother blending anything in. I really would never recommend anyone to go here nor will I ever again. Only reason I write this is so other people understand how bad it is.
  • JJ
    Jessica
    Oct 9, 2025
    5.0
    Awesome group of stylists that listen to what we want and liked. Victoria, Clara & Ulisa took care of our whole family and made our boys look good! 🤗
  • MK
    Mason Kratz
    Oct 8, 2025
    1.0
    Yesterday, my partner and I went into this location for a haircut. From the moment we walked in, the experience was unwelcoming. The host — who had a short bob and bright purple eyeshadow — greeted us with an attitude and said, “Did y’all check in or what?” in a dismissive tone. She asked if we’d been to that location before. I mentioned that I’d visited other branches, and when I asked if my information would transfer so they’d know my haircut preference, she snapped back that they don’t share information between locations — as if I should’ve known that already. Then, without any courtesy, she said, “Go sit down and I’ll tell you when I’m ready,” which immediately made both of us uncomfortable. Still, I decided to stay and give it a chance. When she finally called us up, she asked, “Okay, who’s going?” I volunteered to go first. When I sat in her chair, I noticed it was dirty — clearly not cleaned properly between clients. She seemed irritated and asked flatly, “So what do you want?” Trying to ease the tension, I joked, “A haircut,” but she just rolled her eyes and yanked the cape around my neck tightly. That was the last straw. I stood up and said I wouldn’t be getting my haircut after all. Her only response was, “Okay, bye — and your friend isn’t either?” From start to finish, it was clear she didn’t want us there and had no interest in providing basic customer service. The level of disrespect, unprofessionalism, and disregard for clients was absolutely unacceptable. I’ve worked in the service industry for years while in college, and I’ve never seen such poor treatment of paying customers. Moral of the story: if you want to be talked down to, ignored, and leave without a haircut — this is the place for you. Otherwise, save yourself the frustration and go somewhere that values your time and business.

Frequently Asked Questions About Great Clips

What haircare services does Great Clips provide?

Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.

What is Online Check-In?

Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.