SEPHORA

Reviews

• AG

  Anahi Garcia

  Jan 23, 2026
  1.0
  While I was browsing perfumes (Rio de janiero section) there was very little space where I was standing. A Sephora employee abruptly stepped into that small space without saying “excuse me,” which caused a bottle to fall. I picked it up for her, but she did not acknowledge me or say thank you. The interaction felt uncomfortable and unprofessional, and it left me with a negative impression of the store.
• AV

  Alex Villa

  Jan 5, 2026
  5.0
  The times I have come to this Sephora all the ladies have been very nice and helpful. I've gone to other ones in Lubbock and they are not helpful or nice
• LL

  Linda Laredo

  Jan 3, 2026
  5.0
  I always have a great experience at Sephora. The store is consistently clean, checkout is fast, and there’s always someone available to help when I need it. Shopping here is easy and enjoyable every time
• SK

  Sherri Kinard

  Dec 28, 2025
  5.0
  Sadee is the absolute best. She is very knowledgeable about all things make up.
• CB

  Claudia Blondin

  Nov 18, 2025
  1.0
  I won’t be visiting this location again. I came in to pick up an online order and asked the front door lady where to go. The staffer replied, “find a girl to help you,” which wasn’t helpful. After locating someone else, I waited for assistance as she was chatting with her other coworker. The associate clearly saw me, but was super dismissive. Being this is my first online order I didn’t know what to do so I pulled up the app and she asked my name so they could phone someone to bring it. Well apparently it was canceled…after confirming my order was canceled, I asked where to find it in the store. She pointed and said, “over there.” No one was friendly or polite; everyone seemed dismissive, rude and the most important NO ONE was helpful. I walked out and will not return. Zero customer service.

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