JCPenney Salon

Reviews

• TD

  Tena Dyar

  Oct 30, 2025
  2.0
  I went in today for a $50 dollar cut and blow dry which includes a shampoo and style. The stylist, I'm not going to call her out, cut my hair dry, it took 15 minutes, and said 'okay, I'll walk you up front'. I even tipped her! I am such an idiot. I should have spoken up but I am too much of a people pleaser, I guess. The cut is acceptable now, I hope it is after I wash and style it. Saddened & disappointed because getting a haircut should ideally be a pleasant experience. Nobody cares about customer service anymore.
• LP

  Laura Pinkston

  Sep 27, 2025
  5.0
  Tc is amazing 🤩
• LZ

  Lovely Zee

  Aug 17, 2025
  1.0
  My friend went to someone named Shawn * he is VERY HEAVY handed. He used a fine tooth comb to detangle on curly dry hair. Barely blowdried it out she had to mention to him could you go over it again considering he was about to trim her hair while wet and dry. Do your research I know they are not bad but him maybe so
• ML

  Maddison Lee

  Aug 11, 2025
  1.0
  I recently visited the JCPenney Salon for a trim and a Redken hair treatment. During my appointment, my stylist, TC, and I agreed that no more than two inches would be trimmed. I relayed to her several times during the appointment that I wanted to keep as much length as possible. However, she ended up cutting off approximately 6 to 7 inches of my hair. Only one layer was added, which is significantly shorter than the rest, and the overall cut is uneven—specifically, the right side is about half an inch longer than the left. Regarding the Redken treatment, I was charged $30, but all that was done was the application of a product that was quickly rinsed out with very uncomfortably hot water. TC also told me that straightening my hair was necessary for proper layering but failed to disclose the additional fees involved until after the service was completed. These included $15 for blow drying, $20 for straightening, and $15 for the length of my hair—none of which were clearly communicated beforehand. The blow-drying and straightening process was done roughly and unprofessionally. Hair spray was sprayed directly toward my face, and the haircut was ultimately uneven and significantly shorter than what was discussed. My hair, which I’ve spent years growing out, is now difficult to style, and the one short layer falls out even when I attempt a simple ponytail. To make matters worse, TC quietly relayed the upcharges to the front desk, so I was unaware of the full cost until after I had paid—totaling $100. I also wear glasses, which I removed for the appointment, and I had informed her that I couldn’t see well without them. This made it difficult for me to assess the cut until it was too late. Overall, this was a deeply disappointing experience. I cannot recommend TC or the JCPenney Salon based on this visit. The lack of transparency, poor execution, and disregard for customer expectations were unacceptable. I am truly devastated and embarrassed.
• AK

  April Kelsey

  Apr 5, 2019
  3.0
  I've been here a few times over the past several years, and the quality of the service varies. On the plus side, I have only ever had stylists who are friendly once they get started, and the haircuts I have received are always good, especially considering I usually come in without a good grasp of hairdressing terminology for what I want. I have never been badgered about buying extra products from the salon, which is always appreciated. On the negative side, my reception at the front is often very unhelpful; basic sign in information or direction is lacking. I will note that I prefer to walk-in more than make appointments, which I guess is not what the employees prefer. Generally, the impression that I get is that I am very much a problem rather than a valued customer at the moment that I show up. A note regarding the opening time: this particular salon is stated to be open starting at 8am on weekdays, but if you arrive before the mall opening at 10am, the first set of doors will be unlocked but the second set will not be, leaving you stranded there watching JC Penney employees try not to look at you while you wait for someone with the keys to show up. I have no idea if this is avoided by being early only by appointment, but as a walk-in this left me feeling very, very awkward.

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