JCPenney Salon

Reviews

• EE

  Emory

  4 days ago
  2.0
  I’m really disappointed with my recent perm experience. I was told it would be $85, and then was charged additional fees that were never clearly explained to me beforehand and ended up paying $120. That alone was frustrating. When I went to go check out I asked if I could get a hair cut since my hair looked fried, only a few hairs were trimmed and I was charged an additional $35 when I was told it would be $20 but luckily they did refund me for my hair cut. On top of that my perm itself did not turn out correctly. My hair curled alittle at the top and at the ends, but stayed completely straight in the middle. I was told it was because I have highlights, but that explanation doesn’t make sense considering the whole middle part of my hair did take the curl. I brought up my concerns with the manager which was nice but was told to straighten and blow dry it until it grows out (I don’t use heat on my hair) she also stated she could try a conditioning treatment but can’t guarantee that can fix it so I was offered $35 refund out of the $120 I paid…. This is my third perm I’ve done, so I wouldn’t recommend this service based on my experience at this location.
• AL

  Adekemi Logan

  Feb 17, 2026
  1.0
  Booked an appointment for a Rod Set, to be called and informed the stylist Claudia does not do natural hair, only hair that has been relaxed. Nowhere on the site does it inform the stylist does not work with natural hair, only stylist does not do extensions and braids with 35 years of well rounded experience . When attempting to ask questions about what the process is or if possibly the issue is my hair needs to be straighten. The only answer received was stylist said she doesn’t do natural hair with no other remedy. So unless you relax your hair, you won’t be getting an appointment or your appointment will be cancelled.
• PM

  Princes Macapagal

  Nov 9, 2025
  5.0
  Ms. Tammy did a perfect job on perming my hair, when I called and came in the same day to get it done! It was a pretty decent price too! Will be definitely coming back for my hair needs. She did a consult before procedure was done and made sure I was okay with everything.
• AB

  Andi Benstead

  Oct 11, 2025
  5.0
  I’ve followed her from her previous salon to JCPenney’s because I truly don’t trust anyone else with my hair. Her talent is unmatched, and her energy is exactly what you want when you’re in the chair—calm, patient, creative, and completely tuned in to what makes you feel beautiful. Steffany doesn’t just style hair—she sculpts confidence. Whether I’m going for something bold or just need a refresh, she listens with intention and brings my vision to life with such skill and grace. My hair always feels healthier, shinier, and more me after a session with her. She’s the kind of stylist who remembers your quirks, celebrates your glow-up, and makes you feel like the best version of yourself. If you’re looking for someone who blends artistry with heart, Steffany is your girl. I’d follow her anywhere—and I have!
• PH

  Patty Honnerlaw

  Oct 5, 2025
  5.0
  Just wanted to let everyone know that Stephanie Creamer is the best hairdresser. She listens to you and does exactly what you want. I have had cut, color, and highlights done by her and I always get so many compliments from people. I can't imagine going to anyone else. You will be so satisfied!