JCPenney Salon

Reviews

• DD

  Daniel Derfler

  Jul 29, 2025
  5.0
  Hello, I'm Monica again, just to change my opinion about the salon... after a few days the manager Avril contacted me to find out what had happened and when I explained the situation to her, she invited me to come back and do the work herself. Today I returned with a bit of fear. Avril and Carmen, another lady from the place, did an excellent job on my hair and I was extremely happy with the result. I recommend JCPENNY SALON 100%. Thanks to manager Avril for calling me and to Carmen for having an excellent touch.
• JW

  Jessica Webb

  Jun 16, 2025
  2.0
  I booked a kid’s cut for my 11 year old daughter (stated as $20 when booking). Carmen tried to charge $55 and after much discussion, dropped it to $45 as if it was a favor. She said she blow dried the hair and curled it and that was extra. I mentioned that blow dry is a part of the service listed and she said that is only for one pass with the hand dryer and the child leaves with wet hair for the $20 price. The curling charge is what she dropped and later I learned that she asked my daughter twice if she wanted it curled and she said no both times, just blow dried. I’ve been up charged many times at this salon without my consent but it’s usually about $10 extra so I’ve just dealt with it. This time I’m done- I don’t know why I tolerated this for so long. $20 - $55?!? Without saying anything or asking for permission? Not anymore! Also, I tipped $10 on the final $45 bill so it cannot be said I did anything wrong. Edited to add that Carmen was late to the appointment as she was shopping around the store with a co-worker. No apologies were given for this inconvenience. She even had to be paged twice for her to come back to the salon.
• SB

  Sandra Basile

  Sep 14, 2022
  5.0
  Vivian does a great job and is very personable. She works with you on finding the right color and the cut was perfect. All the workers are kind and pleasant.

Frequently Asked Questions About JCPenney Salon