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Day SpaSpaMassage SpaHair Removal ServiceWaxing Hair Removal SalonMassage TherapyGift ShopWoodhouse Day Spa
Located inside the world-renowned Houston Galleria, the largest luxury shopping center in Texas, the Woodhouse Galleria invites you to enjoy our signature spa services such as our Woodhouse Calming Retreat or our Woodhouse HydraFacial. Find us on the third level next to Nieman Marcus. We validate all valet parking with any of our services. Upon arrival, enjoy a complimentary cocktail or warm cup of tea while in our luxurious Quiet Room in a soft robe and sandals. Continue your Mood Care journey after your treatment by enjoying time in our Salt Room or Infrared Sauna for the ultimate wellness retreat. We look forward to seeing you.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Woodhouse Spa - Houston Galleria
5015 Westheimer Road, Houston, TX
77056, United States
Hours
Reviews
4.7
128 reviews
5 stars
114
4 stars
3
3 stars
2
2 stars
2
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, attentive, and accommodating, enhancing the overall experience.
Massage Quality
Many customers praised the quality of massages, noting them as relaxing and effective, with specific therapists receiving high recommendations.
Ambiance
The spa's atmosphere is frequently highlighted as calming and beautiful, contributing to a relaxing experience.
Mixed Experiences
While most reviews are positive, some customers reported issues with service quality and pricing, indicating a need for improvement in certain areas.
Special Occasions
The spa is noted for making special occasions memorable, with personalized touches for celebrations like birthdays.
- BHBrittany HendersonDec 31, 20251.0Beware!!!!!!!! Disappointed by inconsistent pricing and poor management at Woodhouse Spa (Houston/Galleria) I’ve been a longtime Woodhouse Spa fan, but my recent experience at the Galleria location left me extremely disappointed. My husband bought me a $400 gift card, and I scheduled an appointment near home. At checkout, I found that the gift card terms listed a Calming Retreat for $285 and a Hydro Facial for $215, yet at this location those services were priced at $355 ( not to mention she said $426 which was still wrong) and $255, respectively. The price differences felt arbitrary and were never communicated to us beforehand. When I contacted management, I was told that prices “change and vary” and that I must have an old price book. I reminded them that they provided us a brochure when we bought the gift card, so how were we supposed to know that this brochure only applied at a different Woodhouse location? We were still in Houston, not out of state. Their response came across as insulting and unhelpful, which added to the frustration. This kind of price inconsistency within a chain is confusing and unacceptable, especially when the gift card and promotions aren’t honored uniformly or clearly disclosed before checkout. It would help if Woodhouse Spa could standardize pricing across locations or clearly disclose location-specific rates and any exceptions to gift card promotions before checkout. I’ve always appreciated Woodhouse for its quality and service, but this experience has made me reconsider my loyalty. I hope the company addresses these pricing discrepancies and improves communication so future guests aren’t surprised at the register. Pros: - Comfortable atmosphere and generally good service at other locations (if applicable) Cons: - Inconsistent pricing between locations - Gift card terms not clearly explained at checkout - Management’s defensiveness and rude handling of the situation - Perceived lack of transparency about location-specific rates Would I recommend? NO!!! $610 for a massage and facial is absurd, especially in a busy mall. Oh, not to mention, they were given tours to whoever passed by where they could come into our private areas as we were getting dressed and relaxing just to show what the spot look like. I was really uncomfortable with that as well.
- KJKelly JohnsonDec 22, 20255.0I have always enjoyed coming to this location, but, David truly put the icing on the cake. He was extremely attentive, remembered details I forgot about that we talked about throughout the booking process and is so knowledgeable. He was a superstar and a standout to me. I love coming in to see Miss Alice but I truly look forward to seeing David again. Love it here!
- DHDorian HernandezDec 21, 20251.0Horrible service, all they want is your money, massage therapist was great, she followed standard procedure, management and bussines model designed to give the very lowest and take as much as possible, that never reimburse anything (small letter clause I guess) unethical is what I would call this place, they kept my money almost $400 to be in a tub for 15 min. They kept my money for the fascia had purchased and never delivered. Horrible management the over weight guy there was very rude to me actin as if he was doing me a favor and I was not paying for it.
- MKMelissa KeislingDec 20, 20254.0Out of all the woodhouse locations I will definitely keep coming here (despite that I hate driving through Houston). This location by far is the cleanest. And I have always had an amazing massage every visit. The staff are all lovely and friendly. I have had Swedish massage, meditative mood soak, and a hydrafacial here and I would come back again. My favorite has been the meditative mood soak. The ladies locker room is also clean and so accommodating with all toiletry needs The only 2 things I would request 1) is to not be pushed to buy post care products. After a relaxing massage I don’t want to be lectured about “suggested items to buy” 2) for the front massage room by front desk I felt like that room was not as private especially with the door opening/closing and you could hear the staff chatting from the room. Outside of that I will keep coming back!
- ARAndrea RexfordDec 15, 20255.0Had a great experience here! I booked a massage that was much needed and the stuff was incredibly friendly and accommodating. There were drinks and snacks offered that added an extra touch that was super thoughtful. Would definitely come back again to try their other services.
Frequently Asked Questions About Woodhouse Spa - Houston Galleria
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We welcome guests aged 12 and older. For guests under 18, a parent or guardian must be present during the visit, and some services may require a signed parental consent form. To ensure a serene and relaxing environment for all, we kindly ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and The Woodhouse Day Spa Gift Cards. The Woodhouse Day Spa® gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and The Woodhouse Day Spa® is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.
All guests using a Woodhouse Spa gift card as a form of payment are required to present a valid physical ID at check-in. This ID will be scanned and filed. No exceptions will be made to this policy.
A 20% service charge is applied at the end of service(s) and goes directly to the service provider. Gratuities in addition to the 20% service charge are at the discretion of the guest.
Spa Products and Returns
In keeping with The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
Where is Woodhouse Spa Houston Galleria located?
Woodhouse Spa Houston Galleria is located on the third level of the Houston Galleria mall next to Neiman Marcus at 5015 Westheimer Road, #A3221, Houston, TX 77056.
What spa services does Woodhouse Spa offer?
Woodhouse Spa offers signature services including Calming Retreat massage, HydraFacial, massage services, facial services, body treatments, nail services, waxing services, and skincare products.
Do I need to make a reservation at Woodhouse Spa Houston Galleria?
Yes, appointments are required. It is recommended to schedule your spa experience with as much advance notice as possible to ensure your preferred time.
What is Woodhouse Spa's cancellation policy?
You must provide at least 24 hours advance notice to cancel or reschedule reservations, and 48 hours for spa packages or treatments over 2 hours. Insufficient notice may result in charges up to the full service value.
What are the spa's operating hours?
Woodhouse Spa is open Monday through Thursday from 10am to 8pm, Friday and Saturday from 10am to 6pm, and Sunday from 12pm to 5pm.
Does Woodhouse Spa provide valet parking validation?
Yes, all valet parking at Houston Galleria is validated with any spa service at Woodhouse Spa.
Are there any nearby stores where I can shop before or after my spa visit?
Yes, nearby stores include Maison Luisant for beauty supplies, lululemon for sportswear, and Foot Locker for shoes and sportswear, all located within the Houston Galleria shopping center.
Where can I find places to eat near Woodhouse Spa?
Nearby dining options include Potbelly sandwich shop, Wall Street Deli restaurant, Smoothie King juice bar, and Popeyes Louisiana Kitchen fast food restaurant within Houston Galleria.
Are there any fitness or wellness locations near Woodhouse Spa?
Life Time Tennis and Athletic, a gym and sports club with tennis courts, is located nearby and offers additional wellness and fitness opportunities.
What payment methods does Woodhouse Spa accept?
Payments can be made with cash, American Express, Discover, MasterCard, Visa, and Woodhouse Day Spa gift cards. Gratuity is at the guest's discretion.