Therapist Quality
Many customers praised specific therapists, particularly Ricardo, Boon, and Luke, for their exceptional skills and ability to address individual needs.
Atmosphere
The spa's calming ambiance, including ocean sounds and clean facilities, received consistent positive feedback, enhancing the overall relaxation experience.
Customer Service
While some reviews highlighted friendly and accommodating staff, others reported negative experiences with front desk service, indicating inconsistency in customer service.
Mixed Experiences
Customers noted variability in massage quality, with some sessions being exceptional while others fell short of expectations, leading to mixed reviews overall.