JCPenney Salon

Reviews

• BB

  Brandi

  6 days ago
  1.0
  Ladies stay away from this jcp location. I wouldn't recommend if you have thick 4c hair and actually want to keep it. Abbey is the worst stylist. I have two small bald spots from her yanking and combing my hair out while washing my hair. I even told her she was rough but it didn't help much. She claimed she was highly experienced with natural hair but didn't know how to properly blow dry my hair. She asked me to how I usually do my hair and I had to tell her I part my hair into 6 to 7 pieces and blowdry from the ends to the roots to keep the hair from breaking. I didn't even allow her to finish cause she was so rough and my hair kept popping when she was combing my hair. I ended up having to speaking with management about it. That didn't do much. Needless to say, i wont be returning. I'll post pics of how she left me looking on the way out.
• AM

  Adam March

  Sep 30, 2025
  5.0
  Their rotisserie chicken is well seasoned.
• MP

  M. Priestley

  Mar 14, 2023
  5.0
  Charlotte is fantastic and very knowledgeble about my hair care needs.
• ST

  Shirley Taylor

  Jul 14, 2019
  3.0
  A little outdated
• TJ

  Tori Jiles

  Jun 25, 2019
  1.0
  Now that I’ve finally stopped crying (it’s been 2 months) I can finally make my review. I go in for a week silk press and my dead ends cut. I don’t have a specific hair dresser so I got who they gave me. I get a short Indian lady (I can’t remember her name). I walk in and I’m talking to her and asked her if she’s done natural hair before. She says she’s done 3 people’s heads (that’s where I messed up) I should have gotten out of the chair at that moment. After she washes my hair she grabs the scissors. I stopped her and suggested she blow my hair out first. She declined and said it’s better for her to cut it while it’s wet. Again, I should have gotten out of her chair but I, like dummy, trusted her. Half way through cutting my hair she asked if the length was okay .... it’s a little too late to be asking that. I looked down and MORE THAN DEAD ENDS IS ON THE FLOOR. I start crying and asked for someone else. I personally have learned my lesson which was:one, don’t let everyone and just any one touch my hair; two, ask for proof that you can do what you claim; and three, it’s okay to jump out of a stylist seat to ask for a experienced stylist. The stylist that did my hair also needs to learn that IF YOU DONT SPECIALIZE IN A CERTAIN HAIR TYPE YOU SHOULDN’T TAKE THAT CUSTOMER! Below: before and when I got out of her chair (I was ugly and crying)

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