Great Clips in Frisco, TX provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 11901 Dallas Pkwy offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Frisco, TX!
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.
Haircut Quality
Many customers reported dissatisfaction with the quality of haircuts, citing uneven cuts and lack of attention to detail.
Positive Experiences
Some stylists, like Julie and Rawnaq, received praise for their excellent service and skill, indicating that there are capable staff members at the location.
Wait Times
Several customers appreciated the short wait times and efficient service, noting that they were able to get haircuts quickly.
Inconsistency
The overall experience varied significantly among customers, with some expressing disappointment while others had positive experiences, suggesting inconsistency in service quality.
CP
Chintan Panchal
Oct 31, 2025
1.0
Went here for a haircut. Respectfully asked the lady there to blend the sides : i was told you cannot be picky when you come with a coupon. Also the lady’s hand shakes while using the hair trimmer and scissors , i was scared i could get hurt. I asked the lady to stop my hair cut and asked for the manager ; was told manager is not here and was asked to leave.Lady also said dnt teach me my job! 🤨 Not looking for exceptional customer service here but atleast basic respect? - dnt think that is too much to ask for! Avoid this location ppl.
NP
NAVEEN SRIKANTH PASUPULETI
Oct 29, 2025
1.0
This was by far my worst experience at Great Clips. I showed the stylist multiple reference pictures to help her understand exactly how I wanted my haircut, but she barely glanced at them and seemed to be in a hurry from the start. As she began cutting, I noticed she was going much shorter than what I had asked for. When I politely asked about the trimmer number she was using, she dismissively said, “You don’t need to know that,” which felt very rude and unprofessional.
To make matters worse, I had only asked her to not cut hair on the top but just even out, but she ended up cutting off nearly half of it. When I expressed my concern, her response was, “It will grow back in a week,” instead of acknowledging the mistake. That kind of attitude and lack of care is completely unacceptable.
I’ve had decent experiences at other Great Clips locations before and even this one, but this visit was truly disappointing and left me very upset.
AM
Ambitious Mom
Oct 25, 2025
1.0
Manager at this location is THE rudest, unhappiest human I have ever met.
Thankfully I got my haircut from Diana, who’s sweet and did a good job.
MH
Manvi Kiran Hollasur
Oct 23, 2025
1.0
I’ve been to many Great Clips locations before, but this was my first visit to this branch — and honestly, the worst experience I’ve had. The stylist was rude and disrespectful right from the start. When I tried explaining how I wanted my haircut, she cut me off and said, “I know my work, you don’t need to teach me.” That’s completely unprofessional. It’s my hair — I have every right to explain how I want it done.
She had an angry attitude the entire time and acted like she was doing me a favor instead of providing a service. At checkout, before I even pulled out my coupon, she suddenly said I couldn’t use coupons here — just because she saw another customer use one. Then she started talking loudly in front of other customers, saying things like I’m “not worth this price” or “too cheap.” That was completely out of line and humiliating.
For the record, I earn well — I work for a Big 4 company and make around $15,000 a month — but that doesn’t mean I’ll waste money. Coupons exist for a reason, and using one doesn’t define anyone’s worth. It’s about valuing your hard-earned money.
Even after all this, I still tipped her $10 — the maximum allowed on the screen — but she continued being rude. It was obvious she was upset about something personal and took it out on me.
To the owner: please look into this. Your stylist’s attitude and behavior were unacceptable and completely ruined my day.(I’m not trying to be disrespectful — I just don’t know her name. For identification purposes, she’s an African American woman with short, partially white hair.)
To the stylist: if you have a problem with Great Clips coupons or with customers, talk to corporate. Don’t disrespect paying clients. And remember — professionalism and respect matter more than attitude.
WB
Wayne Baker
Oct 17, 2025
5.0
Excellent cut, very professional, courteous & fast. Very satisfied customer. This place gets 5 stars from this customer & Best of all a return customer for as long as they want it Thank you
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of haircare services are offered at Great Clips Eldorado Market Place?
Great Clips Eldorado Market Place offers haircuts for men, women, and kids, beard trims, bang trims, shampooing, blow drying, and hair styling such as updos. Some salons may also offer perms.
Do I need an appointment to get a haircut at Great Clips?
No appointments are necessary. Great Clips operates as a walk-in salon, but you can use Online Check-In to add yourself to the waitlist and save time.
How can I use the Online Check-In feature and what are its benefits?
You can check in online via the Great Clips app or website to see estimated wait times and add yourself to the waitlist. You can also sign up for ReadyNext text alerts to be notified when your wait time is 15 minutes, reducing your time spent waiting in the salon.
What are the operating hours of Great Clips at 11901 Dallas Pkwy, Frisco, TX?
The salon is open Monday-Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 5 PM. Hours may vary on holidays, with closures on Thanksgiving and Christmas Day.
What payment methods does Great Clips accept?
Great Clips accepts MASTERCARD and VISA credit cards as payment options.
Does Great Clips provide hair coloring services?
No, Great Clips salons do not offer hair coloring services.
What should I do after I check in online and arrive at the salon?
After arriving, check in at the receptionist desk to let the stylists know you are there and finish your check-in process.
Are there nearby real estate agencies around Great Clips Eldorado Market Place?
Yes, several real estate agencies such as Coldwell Banker Apex, Local Group, Robin Hunt Realtor, Chrissy Alfaro Real Estate, and Shannon Miles, Realtor are nearby. You might visit these agencies if considering property activities before or after your salon visit.
What nearby dining options are available close to Great Clips in Eldorado Market Place?
Nearby dining options include Miyabi Japanese Bistro and McAlister's Deli, great spots to grab a meal before or after your haircut appointment.
Are there other grooming or beauty salons near Great Clips Eldorado Market Place?
Yes, nearby salons include Hammer & Nails and Willow Nail Lounge, providing additional grooming and beauty services in the vicinity.