Business Details
About
Day SpaSpaMassage SpaHair Removal ServiceWaxing Hair Removal SalonMassage TherapyGift ShopWoodhouse Day Spa
We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home; give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.5
153 reviews
5 stars
128
4 stars
4
3 stars
7
2 stars
3
1 star
11
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the staff for being friendly, attentive, and skilled in their services, particularly highlighting specific therapists like Tamra, Clay, and Iesha.
Atmosphere
The spa's ambiance was frequently described as relaxing and beautiful, contributing to a positive overall experience.
Mixed Experiences
While many reviews were positive, some customers reported issues with service quality, including miscommunication, unsatisfactory treatments, and customer service problems at the front desk.
Value for Money
Several customers felt that the prices were high compared to the quality of service received, with some expressing disappointment in the value of certain treatments.
Customer Care
There were instances of poor customer service, particularly regarding booking issues and handling complaints, which affected some customers' overall satisfaction.
- JOJamie Olivarez5 days ago5.0Absolutely, totally enjoyed myself today! Kristina Garcia gave me a facial, and I'm delighted with my results. I don’t usually do facials because I’m susceptible to a lot of creams and medications, etc. However, Kristina was very diligent in ensuring the ingredients were safe for me to apply. In addition, she was really good with her hands and very gentle. The staff was charming and accommodating. The whole vibe was calming and low-pressure. If you’re looking to treat yourself, I highly recommend her. You won’t be disappointed!
- AAAbigale AmidoJan 6, 20265.0My husband bought me a gift card to get a scalp massage here! I literally had the best experience. The entire place was so friendly and relaxing. The heating pad for the neck and mimosa while I waited was unreal. My service was done by Rachel and she was so good. I left feeling very rejuvenated and I am already convincing myself that I need to budget this into my self care regularly 😛
- MAmonica ardJan 3, 20265.0Ilesha gave one of the best facials I have ever had. The service from the rest of the spa staff was awesome!
- JGJan GroverDec 29, 20255.0Each Christmas I give my Daughter and Granddaughters a gift certificate to have a massage. We always have a wonderful experience! The staff is amazing and the Spa is so festive and beautiful❤️. Thank you for a wonderful experience!!!!!
- SAStephen AllenDec 28, 20254.0Wife and I had a couples massage. The two massage therapist were great. Really enjoyed the session but the facilities are showing some signs of age. Overall good experience but for the price I may look for a nicer facility.
Frequently Asked Questions About Woodhouse Spa - Baybrook
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We welcome guests aged 12 and older. For guests under 18, a parent or guardian must be present during the visit, and some services may require a signed parental consent form. To ensure a serene and relaxing environment for all, we kindly ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards or series. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What services does Woodhouse Spa - Baybrook offer?
Woodhouse Spa - Baybrook offers massage services, facial services, body treatments, nail services, waxing services, skincare products, and gift cards.
How do I make a reservation at Woodhouse Spa - Baybrook?
Reservations are recommended to ensure your preferred appointment time and can be made online or by calling the spa directly. A credit card is required to guarantee reservations.
What should I know about arriving for my spa appointment?
Guests should arrive 15 minutes prior to their appointment and new guests should allow 30 minutes to complete their guest profile. Late arrivals will limit service time but charges remain full.
What is the cancellation policy at Woodhouse Spa - Baybrook?
Cancellations require a 24-hour advance notice; spa packages or treatments over 2 hours require 48 hours notice. Insufficient notice may result in charges up to the full service value.
Are there age restrictions for spa services?
Guests aged 12 and older are welcome. Those under 18 must be accompanied by a parent or guardian, and some services may require parental consent.
What payment methods does Woodhouse Spa - Baybrook accept?
Payments accepted include cash, most major credit cards (Visa, Mastercard, Discover, American Express), and Woodhouse Spa Gift Cards.
Does Woodhouse Spa - Baybrook provide wheelchair accessible facilities?
Yes, the spa has wheelchair accessible entrances and restrooms to accommodate all guests.
What are the operating hours of Woodhouse Spa - Baybrook?
The spa is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What nearby places can I visit before or after my spa appointment?
Nearby places include the Z Gallerie for home decor, Popbar for desserts, and Grimaldi's for Italian dining, all within Baybrook Mall, allowing for a relaxing or enjoyable outing alongside your spa visit.
Can I shop for beauty products near Woodhouse Spa - Baybrook?
Yes, you can visit The Body Shop or Macbaybrook Friendswood nearby to purchase cosmetic and beauty supplies, complementing your spa experience.