SEPHORA

Reviews

• FN

  Frances Nail

  2 days ago
  5.0
  Didn't actually go to this store.
• LM

  Lyric Movie-Board

  Oct 25, 2025
  5.0
  Stephanie assisted with helping me find my ideal tinted sunscreen/foundation. Stephanie had incredible patience as I tried multiple brands and formulas to narrow down what I had in mind. All associates greeted me when I walked in asking if they could help. I really appreciate the relaxed inclusive environment Sephora provides!
• NN

  Natalie

  Oct 13, 2025
  1.0
  Cashier needs to learn the return policy. I came to exchange a foundation but was one day late, so I couldn’t. They had matched me in the past, so I bought it online, and it was way too orange for me. I know it’s my fault for not being able to come sooner due to my work schedule, which is basically the same as the store hours. I had tried to exchange days earlier, but the only Sephora open past 8 PM was in a Kohl’s, and they denied the exchange. Today I went in to try exchange the foundation for something lighter and return a different item that came in the incorrect shade(shade of box and item did not match). The cashier denied the exchange because I was a day late and also denied the return, saying it was past the return window. I placed my order on the 12th but didn’t receive it until the 20th, but she said that didn’t matter. I asked her to point me to that specific policy were it states the 30 days start when your place the order and not when you get it delivered, but she couldn’t. She was rude and didn’t seem to care. I left because you can’t force anyone to be kind, helpful, or knowledgeable, but after getting in my car I managed to start the return for that item on my app. I got a barcode, went back into the store, and thankfully a kinder associate helped me and I was able to complete the return. I understand it’s my fault for not returning sooner to exchange the foundation I was wrongly color-matched for, but I can’t believe she wouldn’t accept the return for something I was still within the 30 days because she “thinks” that’s what the return policy is and was adement about it. I didnt catch her name but she was a heavier set lady, light complexion, dark hair and probably mid to late 30s.
• SA

  S A

  Oct 5, 2025
  1.0
  The store’s return policy has changed — returns must now be made within 30 days, with no store credit and no exceptions. In the past, I never received printed receipts since they were available in the app, but my last purchase came with a printed receipt — probably because of this new return policy change. Make sure to check your receipt and return on time!
• SW

  Sunshine Wildfire

  Sep 30, 2025
  5.0
  Love Sephora. I was having a bad day, went in, and one of the managers, Sarah, helped me pick out the most amazing colors! I feel like a million bucks now. She was so kind and caring.

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