Studio 209- El Paso

Reviews

• KP

  KiRiTo Portillo

  Apr 1, 2026
  1.0
  Called to ask if they have hair dyes for a specific color and i got cut off and told to just make a consult if i wanted to know what hair dyes they have. It was completly unprofesional and rude. I called wanting to make an appointment right away just wanted to make sure they had a variety of blues since i don’t have time to make a consult but this is really making me hesitate. If they can’t be kind and profesional on call how will the experience be in person? Do better.
• AF

  Adriana Flores

  Mar 21, 2026
  5.0
  Came in wanting a change and that’s exactly what I got! I’m so happy with my hair. Jessica out did herself, excellent treatment listens to you on exactly what you want and she works her magic! I love it! Thank you Jessica 🩷
• BC

  Beth C

  Jan 14, 2026
  1.0
  Update to reply to Owner ‼️ I’m not going back and forth. This is my experience and my opinion. If there’s confusion, Yelp and Google reviews are public. Take the feedback or don’t either way, it stands. While I was shown a total on a phone, individual prices were not clearly listed or reviewed on the actual menu beforehand, which is where the lack of transparency comes in. For example, I was verbally told the gloss was $60, not $69, which is exactly why a visible price menu matters rather than totals being calculated on a phone. For a single-process color, trim, and gloss, the final amount felt excessive given that I did not receive highlights or a more complex service. This review is not meant to argue charges, but to share my honest experience so others can make an informed decision. I also have concerns about the confidence and execution of the service, as it’s difficult to fully assess the cut while it’s styled, especially after adding layers. I hope this feedback is taken constructively. Go elsewhere and save your money. The facility looks nice, but the customer service was not it. The stylist didn’t listen to what I asked for, avoided showing me the pricing book, and added charges without clearly explaining them. I came in for a simple hair color and trim and somehow walked out spending almost $300. On top of that, she was very rough while working on my hair, to the point my head was literally moving from how hard she was pulling. Definitely not worth the price. I won’t be returning.
• SE

  Samantha Escobar

  Dec 26, 2025
  5.0
  Dulce was the stylist who cut my hair. She did an amazing job and made my first visit very pleasant. Loved her work and service.
• HM

  Harper Mihalick

  Dec 23, 2025
  4.0
  I loved my stylist she was very engaging, loved the conversations we had, and I loved my haircut but later that night I noticed that the right side of my hair was uneven it was way longer than the left side and I had to fix it myself. Other than that fabulous service.

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