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Day SpaSpaNail SalonMassage SpaHair Removal ServiceWoodhouse Day Spa
Welcome to Woodhouse spa in El Paso, Texas. El Paso's only resort-style spa, El Paso Woodhouse invites you in for a day of relaxation at our conveniently located and luxuriously designed spa. Upon arrival, get comfortable in our signature Woodhouse spa robe and enjoy a variety of warm and relaxing teas that will help you slip into a state of complete relaxation. Between services. enjoy a signature Woodhouse mimosa or glass of wine in our luxurious Quiet Room. We can't wait for you to join us for a memorable Woodhouse experience.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
421 reviews
5 stars
327
4 stars
28
3 stars
17
2 stars
10
1 star
39
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism and skill of the massage therapists, particularly Oscar and Lizette, highlighting their ability to provide tailored and effective treatments.
Atmosphere
The spa's ambiance was frequently described as calming and luxurious, contributing to a relaxing experience for many visitors.
Customer Experience
While many reviews noted excellent customer service, some customers reported issues with reception staff and booking policies, indicating a need for improvement in these areas.
Value for Money
Several customers expressed concerns about the pricing relative to the quality of service received, with some feeling that the experience did not justify the cost.
Facilities
Feedback indicated mixed experiences regarding the spa's facilities, with some praising cleanliness and comfort, while others noted issues with space and amenities.
- RRR Rohrbaugh5 days ago5.0Really enjoyed my spa day with my daughter! I had a massage and my daughter had a mani and pedi. Both experiences were excellent! Good customer service with a great ambience. Will definitely do it again in the future.
- ESEl SDec 28, 20255.0An exceptional couples massage from start to finish. The couples massage done by Kelly and Oscar was deeply relaxing and expertly done, and the level of customer service was impeccable. Every detail felt thoughtful and refined, creating a truly indulgent experience. We left feeling completely renewed and can’t wait to return.
- SASherine Van ArkelDec 27, 20255.0I had an absolutely amazing experience with Oscar! His deep tissue massage combined with hot stones was exactly what my body needed. He is incredibly skilled, attentive, and truly knows how to target tension and sore muscles while still making the session relaxing. The hot stones were perfectly placed and took the massage to another level of relief. I left feeling refreshed, relaxed, and pain-free. Oscar is professional, knowledgeable, and clearly passionate about what he does. Highly recommend him to anyone looking for a top-quality massage experience! Sherine Van Arkel
- BCBrian ClaggettDec 26, 20255.0I purchased a gift card from Woodhouse Spa for my wife, and the experience was excellent from start to finish. The staff was friendly, professional, and very helpful in explaining the different services so I could choose the right option. The spa itself is beautiful, calm, and welcoming, exactly the kind of place you want to gift someone for relaxation and self-care. It was an easy, stress-free purchase, and my wife was thrilled with the gift. Highly recommend Woodhouse Spa if you’re looking for a thoughtful, high-quality gift.
- OGOfelia GarciaDec 26, 20252.0I don't like the fact that the receptionist does not speak Spanish nor does nearly anyone. Also the fact that you have to pay half of your services in advance to book appointment even when you will be using a gift card is crazy. Reception is kind of rude but services are really nice and other than the mentioned, its a pretty nice place just needs to fix lots of little things like such.
Frequently Asked Questions About Woodhouse Spa - El Paso
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover, American Express and Care Credit Cards.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 30 minutes prior to your scheduled appointment time assuming you've filled out the necessary guest profile intake form. If the form has expired, please allow 30 minutes prior to the service time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile intake form. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards, Woodhouse Spa Gift Cards and Care Credit financing. A Woodhouse gift card contains value which may be used to purchase services only at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Donation gift cards expire by the end of the year they are presented due to tax restrictions. If names do not match what's on the gift card, information will not be released so as to protect the purchaser. If the recipient looses their physical gift card the purchaser will need to inform the spa that the gift card needs to be canceled and replaced with a new gift card number. It is not the spa's responsibility to locate lost or stolen gift cards or gift cards that have expired. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities cannot be paid with Gift Cards and are not included in the value of the services and are at the discretion of the guest with cash or a credit card payment.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit to your account.
What are the recommended steps to make a spa reservation at Woodhouse Spa - El Paso?
It is recommended to schedule your spa appointment in advance or at the end of your last visit. A credit card is required to guarantee your reservation as all services are subject to availability.
How early should I arrive before my appointment at Woodhouse Spa - El Paso?
Guests should arrive 30 minutes prior to their scheduled appointment time to complete or refresh the guest profile intake form and to begin their experience in a relaxed state.
What is the cancellation policy for spa appointments at Woodhouse Spa - El Paso?
A 24-hour notice is required to cancel or reschedule appointments, and 48 hours for spa packages or treatments over 2 hours. Insufficient notice may result in charges up to full service value.
Which payment methods are accepted at Woodhouse Spa - El Paso?
The spa accepts cash and major credit cards including Visa, Mastercard, Discover, and American Express. Gift cards purchased at the spa can also be used for products and services.
Does Woodhouse Spa - El Paso offer gift cards and what is their expiration policy?
Yes, gift cards are available with a three-year expiration from the purchase date, except for donation cards which expire at year-end due to tax restrictions. They can be used for products and services but not to purchase additional gift cards.
What brands and spa services are offered at Woodhouse Spa - El Paso?
They offer services like massage, facials, body treatments, nail and waxing services and retail brands including Skin Ceuticals, Phytomer, Farmhouse Fresh, BABOR, Kneipp, Harney & Son's Teas, and Hydrafacial.
What are the opening hours for Woodhouse Spa - El Paso?
The spa is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 12:30 PM to 7:00 PM.
Is Woodhouse Spa - El Paso wheelchair accessible?
Yes, the spa has a wheelchair-accessible entrance and restroom but does not have wheelchair-accessible seating.
What nearby dining options can I visit before or after my spa visit at Woodhouse Spa - El Paso?
Nearby dining options include La Madeleine French Bakery & Café for French cuisine, Chuy's and Chuys Mexican Restaurant for Tex-Mex and Mexican dishes, and Crazy Crab for seafood lovers.
What nearby shopping venues are near Woodhouse Spa - El Paso for a complete day out?
You can enjoy shopping at nearby places such as Las Fuentes Mall featuring multiple retailers and restaurants, Nordstrom Rack for fashion and apparel, and Versona for women's clothing and accessories.