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We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Woodhouse Spa - Dallas
5331 E Mockingbird Ln, Ste. 172, Dallas, TX
75206, United States
Hours
Reviews
4.6
235 reviews
5 stars
197
4 stars
8
3 stars
10
2 stars
8
1 star
12
What are people saying?
AI-generated from recent customer reviews
Massage Quality
Many customers praised the skill and effectiveness of specific therapists like Debbie, Paul, and Maggie, highlighting their ability to provide exceptional massages.
Customer Service
While most reviews noted friendly and helpful staff, some customers expressed frustration with policies regarding rescheduling and gift card usage, indicating inconsistency in customer service experiences.
Atmosphere
The spa's ambiance was frequently described as relaxing and clean, contributing positively to the overall experience.
Mixed Experiences
Some customers reported disappointing experiences, particularly with specific services not meeting expectations, such as couples massages and prenatal massages.
Overall Satisfaction
Despite some negative feedback, many customers expressed a strong desire to return, indicating a generally positive perception of the spa.
- PPPreba PadachyNov 17, 20254.0The massages were great! Both Luc and Britannia were really good. However, I was surprised to learn that a business of your caliber, doesn’t keep a record of unused gift certificates. I was on my way to the spa, and would have arrived 15 mins early, but realized I left my gift certificates ( 2 worth $400) at home. When I called , I was told that you didn’t have a record of them. So I had to turn around and go home to get them, resulting in being 20mins late. I drove all the way from Rockwall. This made me lose 20 mins of my massage time. Nothing was said to me about losing time when I called.
- CMc mooreNov 16, 20255.0I love going to the Woodhouse spa it is so relaxing and they let you enjoy the common area for however long you want! Paul is 10/10 the best for stretch and recovery!
- RRRebecca RangelOct 30, 20255.0Awesome Massage. I had the tranquil hot stone massage and it was wonderful. Brianna did an amazing job! Also, very relaxing atmosphere. If you need a stress reliever & amazing massage this is the place.
- ELElias LimasOct 30, 20251.0My gf was yelled at by masseuse when she went back because she forgot item, won’t be going back. Seems the staff is stressed. Also, we live close so we were going to start using this location regularly.
- CBChrystal BadilloOct 24, 20255.0The spa facialist was fantastic - Danae. The service was great and the spa is very clean.
Frequently Asked Questions About Woodhouse Spa - Dallas
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 20 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards. Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What spa services does Woodhouse Spa - Dallas offer?
Woodhouse Spa - Dallas offers massage services, facial services, body treatments, nail services, waxing services, skincare products, salt therapy, and halotherapy.
How can I make a reservation at Woodhouse Spa - Dallas?
Reservations can be made online or by phone. It is recommended to schedule your appointment in advance to secure your preferred time. A credit card is required to guarantee all reservations.
What are the spa's operating hours?
The spa is open Monday through Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 18 PM.
Are there any special arrival instructions for spa appointments?
Guests are asked to arrive 20 minutes prior to their appointment and 30 minutes prior if they are new, to complete a guest profile. Delays may reduce treatment time.
What is the cancellation policy at Woodhouse Spa - Dallas?
A 24-hour advance notice is required to cancel or reschedule reservations. For packages or treatments over two hours, a 48-hour notice is necessary. Insufficient notice may result in charges up to full service value.
What payment methods does Woodhouse Spa - Dallas accept?
Payments can be made with cash, Visa, Mastercard, Discover, American Express, and Woodhouse Spa Gift Cards.
Are gift cards available for purchase at the spa?
Yes, gift cards can be purchased and used for services and products at Woodhouse Spa - Dallas. They cannot be used to purchase other gift cards and are non-refundable.
What popular nearby places can I visit before or after my spa appointment?
Nearby places include Mockingbird Station shopping center and train station, Rockfish seafood restaurant, Smallcakes Dallas bakery, and Starbucks coffee shop for dining and shopping options near the spa.
Is Woodhouse Spa - Dallas easily accessible via public transit?
Yes, the spa is located near Mockingbird Station, which serves as a train station, making it convenient for customers using public transportation.
Are there parking options available at or near Woodhouse Spa - Dallas?
Yes, the spa offers onsite parking including free garage and free parking lots, as well as free street parking nearby, making it accessible for guests arriving by car.