SEPHORA

Reviews

• BG

  Breanna Guerrero

  Oct 28, 2025
  5.0
  Jessica at the front was amazing!! She really took the time to understand what I wanted and recommended the perfect products. 😊 Ashish was phenomenal—so patient and super helpful while I was deciding. Highly recommend both if you’re visiting!
• YV

  Yuridia Valdez

  Sep 27, 2025
  1.0
  I recently had an unpleasant experience when I called Sephora customer service regarding a defective product. I purchased the Haus Labs concealer, and when I pulled the applicator out of the tube, the sponge tip was missing. I called to request a replacement, but the representative I spoke with was dismissive and unprofessional. She repeatedly insisted that I had said it was a foundation pump I broke, when I had clearly explained it was the concealer. Instead of listening and clarifying, she accused me of changing my story and implied that I had broken the product myself. Her tone and attitude made the experience frustrating, especially since I was only asking for help with a product issue that was not my fault. While I appreciate that she ultimately said I could bring the item in for review, the lack of empathy and professionalism made me feel unheard as a customer. I hope Sephora can improve the quality of their customer service so that situations like this are handled with more care and respect.
• CH

  Cici Hanson

  Sep 11, 2025
  5.0
  Great experience today! I needed to restock a facial cleanser from the Farmacy brand and Anish was awesome! He knew so much about the brand and helped me even add a toner and moisturizer just right for my skin type. He was so nice. This location has a great staff and always a good stock of products. I highly recommend this location and Sephora! It’s just the best! Thanks Sephora!
• RK

  Rebecca Kwong

  Sep 9, 2025
  2.0
  This Sephora is lacking in customer service. I was in a hurry since my husband and baby were waiting in the car for me. I walked in, no greeting from the Sephora worker on her phone who didn’t even look up at me when I entered the building. I even heard other people being greeted at the door when they came in. But I didn’t have that same treatment. I searched up and down every aisle looking for what I needed and there was no one asking me if I needed help. No one. There were plenty of staff. But they opted to help other customers. Never acknowledging my presence. After 10 to 15 minutes of searching on my own, I approached a lady who worked and asked if she could help me. We found what I was looking for, but the brand changed their product. I asked her if she thought it still matched my skin tone. She said probably, but then I asked her if she could try it on me to make sure. She said it was too dark and pretty much went through 3 other shades (that were lighter on me). After all that, she said another brand might be better for me. Skipping to the part where she says that this is better for mature skin and will make me look younger. I was polite about that comment, but it’s not a very nice thing to say since i’m only 31 years old. Not to mention, I never said that’s the reason why I wear makeup in the first place. It was poorly worded and rude to say to a customer. Lastly, I will be returning the products she recommended due to instant unexpected breakouts and an allergic reaction to the products. They need to do better, because i’ve experienced better at other locations
• AS

  Abigail Saucedo

  Sep 1, 2025
  1.0
  Staff was rude and unhelpful

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