SEPHORA at Kohl's

Reviews

• RA

  Rosario Armendariz

  Dec 14, 2025
  1.0
  Felt ignored. Service was horrible!
• A

  Abigail Ł.

  Nov 2, 2025
  5.0
  I believe the associates name was Dayanara? I’m not sure and I feel awful for forgetting but I know for sure her name started with a D. She was amazing. She saw we needed help and came over to us immediately, a Customer came and asked for help to check out and she excused herself very politely. She’s so sweet and we really enjoyed her time and help ❤️
• GM

  Genevieve Martinez

  Oct 19, 2025
  5.0
  Visited for the first time this weekend (I actually forgot they added Sephora here). First impression of the shop was it is quite large, items are beautifully displayed and it is well-stocked. I visited to test fragrances to add my to collection and while I was testing, a very lovely young woman called Priscilla approached me to ask me if I was finding what I needed. When I replied "no" because I was struggling with finding a fragrance, she immediately began to suggest (and test) fragrances with me. She informed of the best sellers based on the scent profile I was looking for and added some that she thought I would like. She spent quite a long time with me and did not try to rush me to make any decisions. She was genuinely invested in assisting me to find a fragrance I would love. I did make purchases based on her high level of customer service and her overall positivity. She really seemed to enjoy assisting me which is so refreshing. I will definitely visit again any time I am looking to purchase fragrances or cosmetic items.
• DJ

  Dani Jaha

  Apr 16, 2024
  1.0
  Claire was extremely rude, worst customer service ever experienced at Sephora in Kohls Conroe, tx
• AB

  April Brannon

  Dec 21, 2023
  1.0
  It felt like my version of Pretty Woman movie before she goes back all glamorous and for a shopping spree..you know when they snubbed/ignored being all judgy because of how she looked? I went in maybe looking like someone not ready to spend a lot idk what reason was but what happened was disappointing..was totally ignored even after doing circles front to back in store looking for item I was shopping for, one of the couple employees that weren't helping anyone who ignored me eventually went to greet and help a different customer which she had to walk right by me in order to do. Wow. So I finally went to the other non-busy employee and asked where the item was , she pointed to front of store then told her coworker she was off to lunch..I walked out because the display she pointed to was empty and at that point I had no desire to look for something else. Sad because I was feeling like spending generously but too bad I didn't look the part for them to give me customer service.

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