JCPenney Salon

Reviews

• CW

  Carissa Walker

  Jun 16, 2025
  1.0
  I went in for a trim and layers put in. She asked where I wanted my layers to start and I told her shoulder length. Ummm she ended up cutting about four inches off my hair and as you can see not any layers. I have used this salon for probably 15yrs when my stylist retired I have tried two different ones at this location..I will not be back. As you can see my hair isn't even straight and honestly 😅 i could have done better at home in the mirror.
• ED

  Elizabeth D

  Dec 22, 2024
  1.0
  This is the worst haircut experience I’ve ever had in my life, the lady cutting my hair was so incompetent and unprofessional. Firstly I came in for a trim, when she cut my bangs she didn’t even section my hair off she just grabbed a chunk, laid it over my eyes then asked me if I thought where she was cutting was too short. I explained I couldn’t judge because my hair was IN FRONT OF MY EYES!? and then she just said oh yeah right and chopped it immediately in a straight line way too short. After she finished my cut (which I couldn’t see because I didn’t have glasses on) she let me look in the mirror and I wish I was joking when I tell you my bangs, and hair length was comically uneven. It was so bad I actually laughed out loud in disbelief. She told me she could fix it and I said it was fine but also showed her the random strands that were way too long. Then she gave me her scissors and told me I couldn’t judge fix it however I wanted. Which was insane to me. She also talked shit the whole time about her coworkers, telling me how one got moved to a different department and how she never would show up to her shifts. She even pointed her out to me (she was there!) it was uncomfortable and unprofessional and a super waste of my money and time. I wish I wasn’t such a doormat and didn’t tip so much but she also told me about how she was struggling to raise her son alone, so I did. I know hair grows out but if you’re paying for a service the leaf you can expect is for someone to know how to do their job and have some professionalism. Don’t take the risk
• MG

  Megan Gering

  Apr 10, 2023
  5.0
  Dionna -Did amazing on my hair and did exactly everything that I wanted to my hair she's the best..
• VO

  Vanessa Ortega

  Sep 1, 2019
  5.0
  Madison was great! I highly recommend her she is an awesome stylist! I was very satisfied with mine and my daughters cuts!
• SP

  S. P

  Jan 12, 2019
  1.0
  This is the most unprofessional salon I’ve ever been to. They will quote you a certain thing that they can do for your hair and then once you get there, once you’ve drove all the way there and made an appointment, they completely change their mind and act like they cannot do the service they promised you that they could do. I feel as a multi racial person that they have no knowledge at all on multi racial hair. I also feel like they don’t want to deal with anyone that does not have straight Caucasian hair that is my opinion. The only thing they were concerned with was the amount of money that they were going to charge me they didn’t even act like my teenage daughters desire of what she wanted was even remotely important. This is a RUDE and Very unprofessional very bad salon in my opinion.

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