Rowan The Village at Westlake

Reviews

• ML

  Megan Linley

  2 days ago
  5.0
  Alaiza was amazing! She made my daughter feel comfortable and it was such a great experience. Highly recommend going here for kids wanting their ears pierced. Second time going to Rowan and we wouldn’t go anywhere else!
• KV

  Karla Vences

  4 days ago
  5.0
  I had a wonderful experience taking my 7-year-old daughter to Rowan to get her ears pierced! Delaney helped us, and she was incredibly kind and helpful. She took the time to explain the entire process clearly, from the piercing itself to the necessary aftercare. ​She was very patient with my daughter, which made the whole experience stress-free and positive. I highly recommend Rowan for anyone looking for a professional and gentle piercing experience!
• CM

  Carlos Monterroso

  Apr 2, 2026
  5.0
  Delaney was amazing!! She did such a good job and has such a steady hand, I am very satisfied with my new jewelry
• SB

  Sarah Bobrowski

  Mar 20, 2026
  3.0
  We came here for lobe piercings for my 3 month old daughter and were greeted by a very impersonal and condescending Caroline. It was very obvious she wasn’t happy to be serving us and jumped at the chance to help a different customer. Thankfully we were helped by Delaney who did an amazing job. She was confident, friendly, and quickly pierced my daughter’s ears so I could comfort her after. Overall it was a good experience thanks to Delaney’s kind professionalism.
• SC

  Sarah Coffee

  Mar 3, 2026
  1.0
  Headline: VERY LATE service (an hour after our appointment time) Lacking in "Bedside manner," Billing mistakes and expectation to tip on cost of service PLUS the retail cost of the earrings (weird) We booked an appointment online for 12:30 at Rowan The Village at Westlake for my daughter's ear piercing. Upon arrival, we were told a nurse had car trouble and wasn't in, but that we'd still be seen. We ended up waiting over an hour past our scheduled time before the piercing happened, which was stressful for a child who was excited and nervous. In addition, there was not enough seating available for the many people who were waiting for their appointments, so it felt awkward and uncomfortable. The nurse who performed the piercing was professional in technique and did a good and thorough job of explaining the procedure to us, but she was not at all apologetic for the significant delay and was not super warm or friendly towards my daughters. She repeatedly emphasized the risk of the earlobe swelling to engulf the earring (or the earlobe "growing around" it), mentioning it multiple times in a way that felt excessive. While it's good to stress aftercare, the heavy repetition on an issue that is not super common seemed to freak my daughter out a bit and added unnecessary stress after the procedure. At checkout, the suggested tip amounts were calculated on the total including the full retail price of the earrings, which felt off—tipping should be on the service fee only, not the jewelry cost. Then, we later got calls from them saying they undercharged us (only billed for one of the earrings due to THEIR ringing error) and asking us to pay the difference. Sad to say I wouldn't recommend this location, even though the vibe is really cute in there.

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