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milk + honey at The Loren Hotel is an award-winning spa and medical spa on Riverside near Lady Bird Lake in Austin, TX. We offer a range of elevated spa and wellness services, including Swedish, deep tissue, and prenatal massages, personalized facials and Hydrafacials, waxing, and lash extensions. Our commitment to your wellness has leaped into a new era as we've blended the luxury of our spa with the science of a med spa and offer Botox, Dysport, fillers (lips, cheeks, chin, jawline, and full face), BBL and Moxi laser treatments, microneedling, and chemical peels. Our spa gift certificates are Austin's favorite gift to give and receive.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.