Lush Cosmetics The Domain

4.7
1022 reviews

About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Lush Cosmetics The Domain
3211 Palm Way, Austin, TX
78758, United States

Hours

Reviews

4.7
1,022 reviews
5 stars
842
4 stars
114
3 stars
29
2 stars
16
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, knowledgeable, and helpful, providing personalized recommendations and support.

Product Knowledge

Employees demonstrate a strong understanding of the products, often providing detailed information and demonstrations to customers.

Store Atmosphere

Customers appreciate the welcoming and vibrant environment of the store, making shopping a pleasant experience.

Mixed Experiences

While most feedback is positive, there are isolated reports of poor customer service from specific employees.
  • MA
    meghan andrew
    Jan 4, 2026
    5.0
    Alexis was beyond amazing, knowledgeable and incredibly helpful! Helped me make decisions based on what I needed and what I was looking to get out of the product! Will def come again just to see her haha
  • AA
    Ana
    Jan 4, 2026
    5.0
    Had the best lush experience I’ve had in a while thanks to Alexis! She was suuuuper sweet and answered all of my questions along with making some incredible recommendations! 10/10 would return for her.
  • HK
    Hallie King
    Dec 29, 2025
    5.0
    Just stopped in to grab some of my favorite soap today, and Rogelio was such a warm and vibrant person! He totally made my day and was so fun and sweet. People like him make me want to come back and hangout inside Lush all day!
  • II
    I'Reisha
    Dec 29, 2025
    5.0
    Christi is absolutely amazing! She took the time to understand exactly what I was looking for and helped me find a scent that paired perfectly. Highly recommend asking for her!
  • EW
    Ethan Williams
    Dec 11, 2025
    4.0
    I really like Lush and their products as well their company's commitment to sustainability and being against animal testing. The staff is also usually very friendly and helpful. However, I do have to take off a star because one of the ladies that helped me today (Dec 10) sprayed both me and my girlfriend with one of the products without asking if that would be okay. And it had glitter in it! I would've thought that "ask the customer if they're okay with being sprayed with one of the products" would be part of their training but I guess not.

Frequently Asked Questions About Lush Cosmetics The Domain

What types of products can I find at Lush Cosmetics The Domain?

Lush Cosmetics The Domain offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.

What are the operating hours for Lush Cosmetics The Domain?

Lush Cosmetics The Domain is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 12:00 PM to 6:00 PM on Sundays.