Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent customer service and making customers feel welcome.
Product Knowledge
Employees demonstrate a strong understanding of the products, offering personalized recommendations and samples to enhance the shopping experience.
Atmosphere
Customers appreciate the welcoming and positive atmosphere of the store, often mentioning it as a pleasant place to shop.
Inclusivity
Many reviews highlight the staff's attentiveness and kindness, especially towards customers with special needs, reinforcing a culture of inclusivity.
Product Quality
Customers love the quality of the products, particularly the bath bombs and skincare items, although some mention the prices as being on the higher side.
KK
katherine
Jan 30, 2026
5.0
employees were SOOOOO sweet and super helpful!! so kind and so welcoming!! loved the atmosphere
ML
Monica Lund
Jan 10, 2026
5.0
Friendly, always helpful service.I love Lush products and people. Keep up the fantastic work, products, and atmosphere!
JB
Jordan Benford
Jan 7, 2026
5.0
Aye let me say Jojo is A1 in customer recovery because against all my prideful displeasure I previously experienced at the location, Jojo was able to show me the level of customer care and knowledge is second to none! Jojo I appreciate ALL the kind information you gave during our visit!
AM
Ari Mari
Dec 23, 2025
5.0
Thank you so so a much Koky for the Holiday gift! It is so so much appreciated! 5 star customer service all around here! 🤩🤩
MY
Melissa Y.
Dec 17, 2025
5.0
One of the only places I shop for skincare and bar soaps! I highly appreciate the customer service and how readily available the staff are to answer any questions I have. I also love being able to request specific samples, to figure out if a product is the right fit for me. Vegan skincare all the way! 🫶