Customers consistently praised the staff for their professionalism, attentiveness, and friendly demeanor, enhancing the overall spa experience.
Relaxation Atmosphere
The spa's calming environment, including amenities like the sauna and relaxation rooms, contributed to a highly relaxing experience for many visitors.
Treatment Effectiveness
Most treatments, including massages and facials, received high marks for effectiveness, with many customers expressing satisfaction with the results.
Facility Cleanliness
The spa was noted for its cleanliness and well-maintained facilities, which added to the overall positive experience.
Mixed Experiences
While many reviews were overwhelmingly positive, a few customers reported dissatisfaction with specific treatments or service inconsistencies.
CJ
Courtney Jackson
4 days ago
5.0
⭐️⭐️⭐️⭐️⭐️
Hands down the best spa experience I’ve ever had.
I came to the Spa at Riverstone for my birthday and truly did not expect it to be as beautiful and amazing as it was. I’m from Nashville, and this spa honestly beats anything I’ve experienced back home.
The ambience is stunning— calm, luxurious, and so thoughtfully designed. From the moment I walked in, the staff was incredibly kind, welcoming, and knowledgeable. You can tell they genuinely care about the experience.
My massage therapist, Michelle, was amazing. Professional, warm, and extremely knowledgeable. One of the best massages I’ve ever had—she listened, adjusted pressure perfectly, and made the whole experience feel personalized and relaxing.
And I have to mention… I bought one of their robes because it was the comfiest, most luxe robe I’ve ever put on in my life. I wasn’t planning on it, but it was THAT good. So worth it.
I genuinely could not get over how incredible the entire spa was. Next time, I’m booking a full-day experience— salt room, floating table, facial, everything. This place is a true escape, not just a spa appointment.
10/10 recommend.
MB
Martha Barnett
5 days ago
5.0
The spa experience was great! I was greeted by a very nice young lady and directed to the changing room where a comfy robe was waiting for me. There were beverages and snacks available while I waited. My masseuse, Paul, was wonderful and did exactly what I asked for. The room was nice and quiet and was not overly perfumed like some places. When I was finished I was escorted to the calming room that overlooks the river. The price was very competitive. I booked another appointment for next month!
AM
Anita Moore
6 days ago
5.0
This is always a must when we come to Pigeon Forge! The best facial ever, always!! Ashlynn is a doll!
JH
jill hammond
Feb 13, 2026
5.0
So glad that our other massages at another local resort got cancelled! We were about to pay as much for just a couples massage for what we did for 3 spa services for 2 people! We were both very impressed with how nice and carefully thought out this spa was! We enjoyed a couples massage (my first, ever), float therapy and ended our day relaxing in the salt room. The whole establishment is very calm and quiet with “relaxation rooms” with calming music and atmosphere. No pictures because we had no phones for several hours and it was GREAT. They thought of everything you would need after services in their bathroom/locker room with showers to q-tips to freshen up when you’re done. We had tried before our trip to book, but they were booked up solid, so I e-mailed to ask if they had anything open up to please let me know and they followed up giving us plenty of time to plan. Everyone we encountered of their staff were very nice and I especially took note of them calling us by our first names. I wish I could remember the name of the woman who gave me my first massage because she was really nice and gently talked me through the whole thing, letting me know what to expect and what she was doing. This spa was exactly what I had wanted for our first spa experience! It’s going to have to become part of our planning for any Gatlinburg/Pigeon Forge trips going forward!
MY
Marlo Yarnall
Feb 8, 2026
5.0
The Head massage was amazing. I have never had this done before but it was the most relaxing treatment. My hair feels so much better and has more volume. Tess was fabulous.