SEPHORA

Reviews

• EE

  Elizabeth

  Nov 10, 2025
  5.0
  Sephora is always awesome. Love the staff there.
• AG

  anna gray

  Nov 7, 2025
  3.0
  It wasn't a relaxed and enjoyable shopping trip in here like I had hoped it would be. I couldn’t take my time and look, without having the employees standing over my shoulder or continuously asking if I need help or if i’m looking for anything specific. Don’t get me wrong, everyone was kind, but after answering the same question more than three times within minutes apart is a bit much. I will say the young lady who checked me out was so nice!
• ET

  Emily Thielen

  Nov 4, 2025
  5.0
  I just want to say a huge thank you to John, the sales associate that enhanced my skincare routine. I love Tatcha and primarily use their dewy skin cream. He informed me of several other Tatcha products that I could use as well and WOW! I am absolutely in love with the Tatcha Serum and the Dewy Milk Moisturizer because of John! If he hadn’t told me all about them and what they do I would have never purchased them. He was so knowledgeable and yes they were super pricey but worth every penny! Thank you John for assisting me! You’re the best!
• MC

  Meg Conger

  Oct 18, 2025
  3.0
  Sent my bf to get something specific. They apparently don’t sell it in store anymore just online. Whoever suggested to him to get a BALM in replacement for a POWDER highlighter should be educated in medium and finish. Now I have to return and order it myself when this was a birthday gift for me so I didn’t have to get it. First world problem for sure. But powder and balm are wildly different and should never be treated as interchangeable. The product I wanted was Mario Master Crystal Reflector and what my bf was told to get was Danessa Myricks Dew Wet Balm. Not similar at all in my opinion
• EA

  Emily Adkisson

  Oct 8, 2025
  1.0
  I’ve been a loyal Sephora customer for over 15 years, but after my recent experience, I won’t be shopping here again. In August, I went into the store in Knoxville, TN (West Town Mall) to repurchase the Charlotte Tilbury Tan Bronzer in shade 3 — a product I’ve used before and had just run out of. They were sold out in-store, so I brought the tester up to show the associate exactly what I needed. She assured me she could order it for me, which she did. When the product arrived, I was out of town for work for a month and couldn’t pick it up immediately. Upon returning, I saw that the bronzer they ordered was not what I had asked for or showed the associate. Still, I wasn’t too worried since the associate told me I had 60 days to return or exchange it. When I returned to the store — just 40 days after the order — they informed me that their policy had changed and they couldn’t take it back. I then reached out to customer service, explained everything in detail, and was told they still wouldn’t help me — not even an exchange — even though the wrong product was ordered by their own associate, and it was completely unopened and brand new. I’m honestly appalled at the lack of customer care. For a company that prides itself on service and experience, this was a major letdown. You would think such a big brand could do more — especially when the mistake was on their end. It’s bad business to treat long-time customers like this over such a simple issue. Sephora has lost my trust, and with it, my business. I’ll be shopping elsewhere from now on.

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