Business Details
About
Hair SalonBeauty Salon
Great Clips in Knoxville, TN provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 4421 Western Ave offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Knoxville, TN!
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.3
598 reviews
5 stars
419
4 stars
88
3 stars
24
2 stars
15
1 star
52
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed; while many praise friendly and professional staff, others report dissatisfaction with haircuts and service.
Stylist Performance
Some stylists receive high praise for their skills and customer service, particularly Jacob and Kris, while others have been criticized for poor execution and lack of communication.
Customer Experience
Overall, many customers appreciate the friendly atmosphere and quick service, but there are notable complaints about inconsistent haircut quality and stylist attentiveness.
Wait Times
Customers have expressed frustration with wait times, especially when the salon is not busy, indicating a need for better management of appointments.
Mixed Reviews
The business has a mix of positive and negative reviews, with some customers vowing to return while others express disappointment and a lack of intention to return.
- AAAbraham Anderson4 days ago5.0Kris did a a fantastic job, 10/10. Quick, friendly and skilled.
- SSSummer StraderOct 24, 20251.0Extremely disappointed in their service. Apparently they use "baby hands" while doing people's hair.. very strange. Also disappointed in the hair cut that was nothing like what my husband asked for. Won't be back.
- RSRick SmithSep 4, 20255.0I always have gotten a great cut and the staff are friendly and very good!
- BMBobby MillsSep 1, 20255.0I always have a great experience with Jacob at Great Clips. Not only does he do a fantastic job with my hair every time, but his customer service skills are truly top-notch. I actually drive past several other Great Clips locations just to come see Jacob because of the way he takes care of his customers. He’s professional, friendly, and consistently delivers excellent service. I highly recommend Jacob to anyone looking for both a great haircut and an outstanding customer experience!
- MBMaura BrownAug 30, 20255.0Kim was great! She kept the conversation going, there was no awkward silences, and she did exactly what I wanted and even more! I will definitely be going back from now on!
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of haircuts and services does Great Clips Northwest Plaza offer?
Great Clips Northwest Plaza provides haircuts for men, women, kids, and seniors, including bang, neck, and beard trims. Additional services include shampoo, blow dry, hair styling such as updos, and select salons offer perms.
How does the Online Check-In feature work at Great Clips?
Online Check-In lets you add yourself to the waitlist, see estimated wait times, and sign up for ReadyNext text alerts to receive a message when your wait reaches 15 minutes, helping you save time waiting at the salon.
Can I request a specific stylist when I check in online?
No, stylist requests are not available via Online Check-In to protect stylists’ schedules. However, you can request a stylist upon arrival, though this may increase your wait time. Clip Notes ensure any stylist can provide a consistent haircut.
Do I need an appointment to get a haircut at Great Clips?
No appointment is necessary. Great Clips welcomes walk-ins anytime. You can also use Online Check-In to join the waitlist and reduce your wait time.
What are the operating hours of Great Clips at 4421 Western Ave, Knoxville?
The salon is open Monday to Friday from 9:00 AM to 8:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 9:30 AM to 4:30 PM. It is closed on Thanksgiving and Christmas Day.
Does Great Clips offer hair coloring or perms?
Great Clips does not provide hair coloring services. Perms are available only at select salons; please call the salon to check if perms are offered.
What payment methods are accepted at Great Clips Northwest Plaza?
Great Clips accepts Mastercard and Visa credit cards for payment.
Which nearby restaurants can I visit before or after my haircut at Great Clips?
Nearby dining options include Little Caesars Pizza, Fu House Chinese Restaurant, Firehouse Subs, Burger Avenue, McDonald's, KFC, Taco Bell, Long John Silver's, and Taqueria Estrella. These offer a variety of fast food, pizza, Chinese, Mexican, and seafood cuisine for convenient meals around your salon visit.
Where can I find mobile phone and banking services near Great Clips?
You can visit Metro by T-Mobile for mobile phone services and Regions Bank or City Employees Credit Union nearby for banking and financial services, convenient for handling errands near your salon visit.
Are there nearby places for quick shopping or essentials near the salon?
Yes, Walgreens pharmacy and convenience store, 640 Liquor Store, Shell gas station, and Advance America installment loans are close by for shopping and essentials during your trip to Great Clips.