Business Details
About
SpaDay SpaMassage SpaWellness CenterSpa Resort
Indulge your senses at Serenity Spa by Westgate, a full-service day spa in Gatlinburg at Westgate Smoky Mountain Resort & Spa. Serenity Spa by Westgate features more than 50 world-class spa services and treatments, including facials, manicures, pedicures, body wraps and massage treatments.
Details
- Wheelchair accessible entranceAvailable
Location
Serenity Spa by Westgate
915 Westgate Resort Road, Gatlinburg, TN
37738, United States
Hours
Reviews
4.7
264 reviews
5 stars
231
4 stars
14
3 stars
5
2 stars
6
1 star
8
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Customers consistently praised the staff for being friendly, professional, and attentive during their services.
Service Quality
Many reviews highlighted the exceptional quality of massages and treatments, with specific therapists like Amber, Kora, and Heather receiving frequent commendations.
Atmosphere
The spa's calming and relaxing environment was frequently mentioned, although some customers noted that the decor felt cold and disconnected after a recent remodel.
Customer Experience
Overall, customers expressed high satisfaction with their experiences, often mentioning they would return and recommend the spa to others.
Pricing Concerns
A few reviews pointed out issues with pricing transparency, particularly regarding hidden fees, which affected some customers' overall satisfaction.
- NANick ArmettaNov 6, 20255.0Very nice spa in the Gatlinburg area
- MGMel GanschowOct 9, 20255.0Mel at the front desk was so friendly. Tami made our pedicures very relaxing. Tami was so sweet. Tami answered all of our questions. Tami was very knowledgeable. This pedicure was a great experience. I would highly recommend Serenity Spa. Tami is a great person she even remembered my friend wanted a ghost put on her today and she text my friend and told her to come and get the ghost put on her toe.
- CMChrista MaisanoSep 24, 20255.0My husband and I decided we wanted to get a couples massage the first day of our honeymoon. We called all around and Serenity Spa got us in immediately. We loved the Himalayan hot stones, serenity treatment, and aromatherapy. We also loved that the beds moved for more comfort. Heather and Chelsea did an amazing job.
- JSJulie S.Jul 23, 20255.0My husband surprised my mother, 5 year old daughter, and I with a spa day. He scheduled us for manicures. Amber did all three of them. This is genuinely the best manicure I’ve ever had. She took her time and it was worth it. All three of our manicures are perfect. She made my daughter’s first manicure one to remember for sure! Thank you Amber! If we come back, we will definitely book again with her.
- MJMarissa JatczakJul 6, 20254.0My sister, sister in law and I came here together on our big family vacation the other week and had a great experience. I believe we all worked with Emily and Heather, both of whom were friendly, personable and did fantastic work. I wish the salon was a little lighter though, it feels so disconnected inside. I remember before the remodel from the fires a few years back, it was all very light tones and wood / faux wood interior. Now it’s all white walls/counters and low lighting. It just feels cold, not warm and welcoming anymore. However, I do enjoy the massage tables and how they lift/lower in 2 places instead of using bolsters. The watermelon water after the services was also a refreshing experience.
Frequently Asked Questions About Serenity Spa by Westgate
What types of spa treatments does Serenity Spa by Westgate offer?
Serenity Spa by Westgate offers over 50 world-class spa services including facials, manicures, pedicures, body wraps, and various massage treatments such as therapeutic, relaxation, and deep tissue massages.
Where is Serenity Spa by Westgate located?
Serenity Spa by Westgate is located at 915 Westgate Resort Road, First Floor of Building 1000, Gatlinburg, TN 37738, USA.
What are the operating hours of Serenity Spa by Westgate?
The spa is open daily from 9:00 AM to 6:00 PM. On holidays such as November 27 and December 24, it operates from 9:00 AM to 3:00 PM, and it is closed on December 25.
Does Serenity Spa by Westgate provide wheelchair accessible entrances?
Yes, Serenity Spa by Westgate features a wheelchair accessible entrance for guests.
How can I contact Serenity Spa by Westgate for appointments or inquiries?
You can contact Serenity Spa by Westgate by calling +1 865-430-5101.
Are there spa packages or day spa options available at Serenity Spa by Westgate?
Yes, Serenity Spa by Westgate offers various spa packages and day spa options tailored for relaxation and rejuvenation.
What nearby accommodation options are available close to Serenity Spa by Westgate?
Nearby accommodations include the Eight Gables Inn, Westgate Smoky Mountain Resort & Water Park, Auntie Belham’s Cabin Rentals, Raised on Haggard - Gatlinburg Rental Cabin, Westgate condo, and Westgate hotel.
Which restaurants are located near Serenity Spa by Westgate for dining options before or after a spa visit?
Nearby restaurants include Southern Comfort (a Cajun and Creole comfort food restaurant), White Oaks Coffee House for breakfast and brunch, Roaring Fork Snack Bar & Chop House, and Roaring Fork Snack Bar serving American and fast food.
Are there any recreational or natural attractions near Serenity Spa by Westgate that visitors might enjoy?
Yes, visitors can enjoy nearby attractions such as the Great Smoky Mountains National Park, Gatlinburg National Park, Mount Leconte, Newfound Gap in Great Smoky Mountains National Park, Laurel Falls, and the mountain top of Westgate mountain.
Is there convenient access to cash for visitors near Serenity Spa by Westgate?
Yes, a LibertyX Bitcoin ATM is located nearby, providing convenient cash withdrawal services.