SEPHORA at Kohl's

Reviews

• LG

  Lauren Gallman

  Dec 5, 2025
  5.0
  Tahira was amazing and helped me out with some crazy blemishes on my face. She knew exactly how to help me and was so nice.
• SS

  Shamd

  Nov 21, 2025
  1.0
  If I could give the a zero I would. I am very disappointed with my recent experience. I received a Sephora Favorites Scent Certificate as a graduation gift. When I received it, there was no expiration date indicated. A year later, I went to redeem it at the store and was told it had expired. Paula at the store advised me to call customer service because they were the only ones who could override the certificate. When I called, I was told nothing could be done. The store associate admitted she told me to call because she didn’t want to deal with the issue. I was then passed around to three different numbers—Kohl’s said to call Sephora, and Sephora said to call Kohl’s—only to be told that the $75 value is simply lost. My daughter paid $75 for this gift, and now I’m being told there is no resolution. This is unacceptable. I am extremely upset and will not be spending any more money with Sephora in the future.
• EJ

  Elizabeth Jones

  Feb 15, 2025
  1.0
  My experience at this store has never been good. Every time I have gone in, I get dirty looks from the employees and treated very poorly. I rarely ever get asked if I need help or assistance and get the feeling that I am a nuisance for asking. Recently, I had gone in and found a jar that looked opened and used. Originally, I did not see a tester sticker on it. I brought it up to the employee and let her know that it had been opened and used. I was met with a mean look and a very snappy response. Normally, this wouldn’t bother me too much, but I was just trying to help and to be met with such attitude was incredibly off-putting. Not the mention, the store was incredibly messy for being so small. However, I would like to put a good word in for a young woman with blonde hair. She was very sweet and was the only one who asked if I needed help. She was also doing her part to clean up and make an attempt at keeping the store clean. I hope yall can get some better staff with better attitudes in the near future.
• VR

  Vickie Rentz

  Jul 22, 2022
  1.0
  I have always enjoyed shopping @ Sephora until today. I am over middle aged consumer and recovering from facial reconstruction. I don’t look like a young model but take pride in my appearance. I was searching for new foundation with spf & ask salesperson abt suggestions. The salesperson provide me with this response, “we don’t have anything in this store to help you,” laughed, then she continued her cell call. I am skin cancer survivor and left store almost in tears. Hopefully that you can provide trading in compassion & respect
• JG

  Juice Gang

  Jan 1, 2022
  1.0
  This place is actually awful, very limited choices and they don't take Sephora gift cards .. Like are you a Sephora or not??

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