SEPHORA at Kohl's

Reviews

• SS

  Shamd

  2 days ago
  1.0
  If I could give the a zero I would. I am very disappointed with my recent experience. I received a Sephora Favorites Scent Certificate as a graduation gift. When I received it, there was no expiration date indicated. A year later, I went to redeem it at the store and was told it had expired. Paula at the store advised me to call customer service because they were the only ones who could override the certificate. When I called, I was told nothing could be done. The store associate admitted she told me to call because she didn’t want to deal with the issue. I was then passed around to three different numbers—Kohl’s said to call Sephora, and Sephora said to call Kohl’s—only to be told that the $75 value is simply lost. My daughter paid $75 for this gift, and now I’m being told there is no resolution. This is unacceptable. I am extremely upset and will not be spending any more money with Sephora in the future.
• MJ

  Maida Julien

  Oct 8, 2025
  5.0
  Had great expiriance with Ajla ! Great customer support super friendly and knowledgeable. Visit Lexington Saphora and ask for Ajla .
• KN

  Kacey Neiger

  Sep 28, 2025
  5.0
  I had such a great experience at Sephora thanks to Ajla! She helped me find everything I needed for my trip in such a timely and stress-free way. She matched my shade perfectly, and even introduced me to the best paste cleanser ever. I ended up leaving with lip liner, gloss, concealer, mascara, blush, brushes, and eye shadow — and I absolutely love every single product she recommended. I actually waited to write this review until after I had a chance to use the products, and I can honestly say I have no complaints. Everything was perfect. Ajla was so sweet, down to earth, and refreshingly honest (which I truly appreciated since I’m not the best at picking out makeup on my own). She really made the whole experience enjoyable and easy. If you’re shopping at Sephora, definitely go check out Ajla! Thank you again for all your help you made me feel excited about my makeup. 💄✨
• LL

  Logan

  Jul 18, 2025
  5.0
  I went in knowing what I needed, but not really sure what I was looking for exactly. It must’ve been obvious because I was asked by three separate employees if I needed help. They were all incredibly kind and knowledgeable and I appreciated them a lot!
• JD

  Jane Doe

  Nov 22, 2022
  4.0
  My experience was awesome got the right help

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