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We want to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home. Give us a call or schedule your online experience to see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Woodhouse Spa - Downtown Charleston
10 Westedge St., Charleston, SC
29403, United States
Hours
Reviews
4.7
240 reviews
5 stars
211
4 stars
7
3 stars
7
2 stars
5
1 star
10
What are people saying?
AI-generated from recent customer reviews
Service Quality
Most customers praised the staff for being attentive, professional, and skilled in their services, contributing to a relaxing experience.
Atmosphere
The spa's ambiance was frequently described as serene, cozy, and inviting, enhancing the overall relaxation experience for guests.
Mixed Experiences
While many enjoyed their treatments, some customers reported dissatisfaction with specific services, feeling they did not meet expectations or were rushed.
Customer Care
Several reviews highlighted excellent customer service, though there were instances of poor communication and follow-up regarding issues.
Value for Money
Opinions varied on pricing; some felt the services were worth the cost, while others found them overpriced for the experience received.
- CYCali Young1 day ago5.0I had a wonderful experience today at Woodhouse day spot of West edge. Not only were my Services a 10 of 10. Everyone I came in contact with was very kind and asked if I needed anything. I like this location the best because there’s a sitting area with a fireplace to relax before and after your services. Thank you to all the team and staff for being so kind and making me feel very special on a weekend I needed to relax.
- ATAnna Marie Triester3 days ago5.0My best friend and I (soon-to-be mother of the bride!) went to Woodhouse Spa for some much-needed relaxation, and it was incredible. Our massages and facials were fantastic, and the service was truly top-notch. We left feeling completely renewed. Highly recommend!
- MHMary Kathryn Henry4 days ago5.0An amazing, peaceful environment! I would recommend this spa to anyone. I particularly loved the lighting, the music and beverages offered. Everybody was very welcoming and very thorough. I wasn’t left with any questions by the end of the tour. Rebecca was amazing! Her technique was perfect and very knowledge. I finished with total relaxation. My neck and shoulders appropriately relaxed and loosened. The entire massage was sensory friendly and comfortable. Absolutely will be booking another appt!
- ABAubrey Brackett6 days ago5.0My deep tissue massage was so exceptional that it was almost like physical therapy. I told her that I was there to deal with serious issues from a long career of physical labor, and she really delivered. She was surprisingly also able to maintain a relaxing spas experience with her tone of voice and low lighting in the room.
- MWMelissa WalkerNov 8, 20255.0Had the most wonderful experience at Woodhouse. I booked a massage and a facial. Both were great and I have to give a special review for Sawyer. From the initial moment of meeting to the end of the massage, Sawyer was intentional, thoughtful, and professional. Her work speaks for itself. Easily one of the best messages I’ve ever had. She is very educated and knowledgeable, and it showed in her technique and process. Will be coming back!
Frequently Asked Questions About Woodhouse Spa - Downtown Charleston
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements/Age Restrictions
Woodhouse Spa will not perform any service(s) on anyone under the age of 18 and reserves the right to limit and/or prohibit services for underage guests. Children are not prohibited at the spa or in the spa boutique. Please review the following specific age restrictions for Woodhouse Spa Downtown Charleston:
Massage: Guests must be 18+ for a solo massage. Parents/guardians may not sit in the service room in order to get a minor in for service.
Body Treatment: Guests must be 18+ for all Body Treatments.
Ritual: Guests must be 18+ for all Rituals.
Facial: Guests must be 18+ for a facial. Guests 16+ may receive a facial if a parent/guardian is present with them at a spa (re: in another service or in the relaxation room). The parent/guardian must check in with the minor and stay at the spa for the duration of the minor's service.
Wax: Guests must be 18+ for all Wax services.
Nails: Guests must be 18+ for solo Nail services. Guests 16+ may receive a nail service if a parent/guardian is present with them at a spa (re: in another service or in the relaxation room). Guests 12+ may receive a nail service if a parent/guardian is present in the same service room.
Alcohol: Guests under the age of 21 are not permitted to access the mimosa bar even with parent consent. We have the right to card guests or prohibit alcohol consumption.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What is Reflexology?
A relaxing take on the traditional art of reflexology, this service begins with a shea butter and sugar exfoliation of the feet. Pressure is then applied to specific reflex points on the feet, relieving stress, inducing deep relaxation and bringing balance to the entire body.
How does reflexology differ from a foot massage? Massage is the manipulation of tissues to relax the muscles, relieve tension and improve circulation. This can improve overall health and well-being.
Reflexology uses a targeted pressure point massage to restore the flow of energy throughout the body. Beyond the feel-good effects of the treatment the practice and purpose go deeper than the skin and muscles. Kneading the soft fleshy ball of the foot, pulling on the toes, tracing around the heel and pushing deep into the arch of the foot are just a few of the movements your experience during a treatment,.
Benefits of Reflexology? With repeated pressure and manipulation of nerve endings in the feet, reflexology can help to clear any channels of blocked energy in the body. It is said to do so by moving the flow of blood , nutrients and nerve impulses.
All About the Head Spa
Can you accommodate all hair textures?
The hair itself is not so much of a concern as we will be primarily focusing on the scalp during the Waterfall Scalp Experience. We kindly request that you ensure we have unobstructed access to your scalp; unfortunately, we cannot provide services on clients with extensions, braids, or sew-ins that impede this access.
Do I need to wash my hair before coming?
We advise not washing your hair before coming as washing your hair too frequently will strip the hair and scalp of its moisture. We do, however, ask that your hair and scalp is clean and has been washed at least 3 days prior. Product buildup can hinder the Spa Professionals’ ability to treat the scalp properly.
Is the Head Spa safe for expecting mothers?
The Waterfall Scalp Experience may not be suitable for those who experience vertigo or are over 28 weeks pregnant, as our service requires you to lay on your back with slight head tilting.
What can I expect from the massage component of the treatment?
While our Waterfall Scalp Experience may include elements that feel like a massage, its primary focus is therapeutic scalp care. Our specialists employ precise techniques throughout the service, promoting relaxation while prioritizing scalp health. We kindly ask that you refrain from requesting stronger or longer massages, as these are not the core focus of our treatment philosophy.
Who cannot receive a head spa?
Please contact us directly if you have any medical history or sensitivities that we should be made aware of. Those with skin sensitivities around the scalp and neck are not advised. The Waterfall Scalp tables are not suitable for those with a history of back/neck/spinal issues, or those prone to motion sickness.
How do I make a reservation at Woodhouse Spa - Downtown Charleston?
You can book your spa experience online or by calling the spa directly. A credit card is required to guarantee your reservation, and it's recommended to schedule as early as possible to secure your preferred time.
What should I know about spa arrivals?
Arrive 15 minutes prior to your appointment to relax and complete any necessary paperwork if you are a new guest. Late arrivals may reduce your treatment time and you will still be charged in full.
What is the cancellation policy at Woodhouse Spa?
You must provide at least 24 hours' notice to cancel or reschedule a reservation. Spa packages and treatments over 2 hours require 48 hours' notice. Failure to give sufficient notice may result in charges up to the full value of the service.
Are there any age restrictions for services at the spa?
Guests must be 18 or older for most services like massages, facials, body treatments, wax, and rituals. Certain services like facials and nails can be provided to minors with a parent or guardian present. Alcohol consumption is restricted to guests 21 and older.
What forms of payment are accepted?
Payments can be made with cash, major credit cards (Visa, Mastercard, American Express, Discover), and Woodhouse Spa Gift Cards. Gratuities are not included and are at the guest's discretion.
What brands of skincare products does the spa use?
The spa features skincare and wellness brands like Skin Ceuticals, Babor, Farmhouse Fresh, Phytomer, Hyperice, MayaChia, Little Fish Boateak, eNewton, and LAFCO.
What are the spa's opening hours?
Woodhouse Spa is open Monday through Saturday from 10:00 AM to 6:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Can you tell me about any nearby places that could complement my visit to the spa?
Nearby, you can enjoy a meal at ZENSHI Handcrafted Sushi or Harbour Club at WestEdge, grab a coffee at Saveurs Du Monde Cafe, or pick up essentials at Publix Super Market at 10 Westedge. These locations provide convenient options before or after your spa experience.
Is there convenient parking or transit near Woodhouse Spa?
The MUSC Lockwood Parking Lot is close to the spa, offering easy access for visitors. Using nearby transit facilities like this lot can help customers find parking hassle-free when visiting the spa.
Are there other beauty or wellness services nearby?
Yes, Pure Hair Artistry, a nearby hair salon, and Removery Tattoo Removal & Fading provide complementary beauty services close to the spa, allowing customers to combine treatments in one trip.