SEPHORA

Reviews

• MK

  Madeline Klee

  Feb 14, 2026
  2.0
  My fiancé and I stopped in on Valentine’s Day to pick out wedding scents for our upcoming Newport wedding this summer. We arrived around 5:30pm, not realizing the store closed at 6pm (completely our mistake). We spent time separately exploring fragrances and narrowing down what we liked for each Let me say, not a single associate checked on us during our time shopping — especially while we were actively sampling and clearly trying to make thoughtful selections- a first ever in a Sephora store. The first interaction we had was at 5:51pm, when an associate approached us to say the store was closing in 4 minutes. The delivery felt abrupt, and instead of offering assistance to help us quickly wrap up or check out, we were essentially watched and followed toward the door. I was holding two items ready to purchase, but the experience of being stared at and escorted out made it uncomfortable and us obviously unwelcome to complete the transaction. I completely understand closing procedures, but there’s a difference between giving a courteous heads-up and making customers feel rushed out. As (obvi) a Sephora-frequent girlie, I left feeling disappointed — especially since this was meant to be a fun and special pre-wedding moment for us. I hope future guests receive more attentive service and a warmer and more informed closing experience.
• AC

  Angela Clemente

  Jan 29, 2026
  1.0
  Very disappointed with the services my daughter left crying and her whole day got ruined pictures were canceled. When calling back I spoke with the manage and she was very in professional. She coauthor me off before explaining that when I first walk in I was excited to see someone of color because my children are mixed. I thought she would understand her skin tones but before I could even explain what I was trying to say she cut me off and went off on me calling me racist. I will not shop at her location there was a better way to handle it. She did refund me but the cost of pictures and time spent went down the drain . She was just unprofessionally and understanding even when I came in she was emotionalist and stand offish Very unprofessional I brought back all product and will not shop there again
• AP

  alissa Pacheco

  Dec 27, 2025
  1.0
  Associates might need another training session when it comes to customer service. I went there yesterday and wanted to take my time looking for skin care products as I finally had a chance to go shopping without my toddler. Not once was I approached by an employee. However, about 4 different employees made their way to the back where I was and peeked/lingered a bit to see what I was doing. It was off putting and although I made a $98 purchase, I will not be going back to this location again.
• AM

  Amy Mckinney

  Aug 19, 2023
  1.0
  Terrible experience. It's so sad because this sephora used to be wonderful. Just had one of the worst customer experiences I've ever had. I don't know what happened to this store but I won't be returning.