Guerlain Spa at Four Seasons Montreal

Reviews

• EJ

  Elham Jamali

  Nov 16, 2025
  4.0
  I had a great experience
• AA

  Abdul

  Nov 3, 2025
  5.0
  Not really a review but can anyone tell me if they sell guerlain perfumes? Pls and thank u
• RL

  Robyn Lazare

  Aug 28, 2025
  2.0
  After spending my day at the four seasons hotel for spa services and lunch, I feel compelled to leave an honest review about my experience. There are many aspects of the review so I will try to keep it concise. The brunch was good. From the review photos I was expecting a lobster omelet with large pieces of lobster and breakfast potatoes and instead it was a very yummy omelet with less lobster and nothing else on the plate. For $75 breakfast that is quite steep. A few potatoes would have been appreciated. There was no orange juice for breakfast which is quite shocking at a 5 star hotel. I was told they have run out. No oranges? My cappucino was cold and I requested it to be redone. It was received at the end of my meal. My server was very pleasant. The spa services which totalled $1333 for 4 hours were the disappointment of the day. The massage was painful and not relaxing. Mediocre at best, Painful in areas like my arm? It was aggressive and not therapeutic in the least. I had to ask the masseuse to stop. I felt uneasy and stressed afterwards. The hydrafacial was again aggressive. I asked the technician to stop and try to apply it more gently which she did. Im not sure why it was being done so aggressively since she assured me that it doesnt make a difference the facial machine does the work anyway. After my facial I was all red on my face even after I was told I would not be and upon looking closer at my skin, it looked exactly the same. I also received chemical liquid in my eye which should never happen. That is a safety concern. For a $500 facial, I still have white heads under the skin and issues that were not addressed. Im not sure what the premium price was for. Im simply feeling ripped off at the moment. I was not shown around the facility or explained how things worked such as the relaxation area with the small pools. The receptionist Laurence? Said she would meet me to explain and then never did. The bathrobe I was given was ripped!! At a 5 star hotel? It was also quite small, not luxurious and oversized like it should be. It looked like it was washed and dried like a million times. I am a fan of the Abeille Royale Guerlain products. I use them myself at home. They are luxury products and the spa is a Guerlain spa using them for all the services. I could not find a guerlain face cream or an abeille hair conditioner in sight. A guerlain hand creme maybe by the sink? The luxury products are under lock and key and for the prices being charged they should be more readily available in my opinion. I paid for a hair serum which was applied and. I could not feel it in my hair and I requested it be put in again. That was done at no extra cost I was told. Upon paying my bill I was encouraged to leave a tip and when I told the receptionist I had some issues with the service, I was still instructed to leave a tip again. I guess she didn't want me to misunderstand so she told me Two times. That should have been the time to get the manager but unfortunately she did not. I figured I will take care of it another way. All in all for a $1500 few hours, I cannot recommend the spa treatments. I was expecting an amazing spa experience and it is not what I received. The premises are beautiful to look at I have to admit and the food I sampled was delicious. Perhaps the four seasons should stick to hospitality instead of health and beauty services.
• CR

  Cindy Rouleau

  Aug 24, 2025
  5.0
  Je me fais masser régulièrement dans différents endroits partout dans le monde, mais je peux dire sans hésiter que j’ai trouvé la meilleure massothérapeutre du Québec. Elle est incroyablement à l’écoute de mes besoins et a su dénouer toutes mes tensions avec une précision remarquable. Je n’ai jamais reçu un massage aussi perfectionniste et impeccable de toute ma vie. Un immense merci à cette perle rare Gisèle, elle est tout simplement exceptionnelle !
• AS

  Amanda S

  Jul 14, 2020
  5.0
  The check in was easy, they provide towels to wipe your hands and a selection of a complimentary small drink. I chose a shot of green juice. It tasted great. The locker assigned had a robe, towel, and sandals. The bathrooms were huge, they had a seating vanity area with some styling products. The locker room was very tasteful. The waiting area had snacks and drinks. I had a couples room with my partner for our massage. My massage therapist was very nice. The therapist incorporated some aromatherapy to begin my massage. I enjoyed my experience. My partner enjoyed his massage as well. After your massage you can go back to the waiting area for the hot/cold foot bath and a stone walkway. The only negative thing was that we were not advised upon booking that our scheduled booking wouldn't give us enough time to enjoy the hot/cold foot bath and stone walk. I will definitely come back and I would recommend this spa to my family and friends.

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