SEPHORA

Reviews

• AT

  Amanda TheFighter

  4 days ago
  4.0
  It was ok. I bought my products but I feel it's getting more and more pricey..
• SK

  Sarah Kennedy

  Nov 15, 2025
  5.0
  I booked a make-up lesson with Sophia at Rockland to learn how to do my make-up for some upcoming events. She did an amazing job of explaining everything to me! I now understand the products and the reasons for using them better than ever before! I've done my make-up with the products and techniques several times since then and it looks great and lasts the whole day each time. She also helped me go through the make up I have (I brought it in) so she made sure I only purchased what was missing from my collection. Thanks Sophia!
• IH

  Imane Houari

  Nov 5, 2025
  1.0
  Si j’étais capable je mettre 0 étoile je le mettrai.. Je suis passée récemment chez Sephora et j’ai fait un achat d’environ 100 $. Honnêtement, j’ai été un peu déçue : j’ai reçu seulement un seul échantillon, même en plein event avec les promotions, alors que je suis membre Rouge. J’ai mentionné à la conseillère que j’avais vu en ligne que les clientes en magasin recevaient des cadeaux pendant l’événement, mais elle m’a répondu qu’elle n’était même pas au courant de ce qu’il se passait Franchement, Sephora Canada devrait “glow up” un peu plus, comme aux États-Unis, et montrer plus d’appréciation envers leurs clientes fidèles. Un petit geste de plus ferait vraiment toute la différence ! Mais aussi j’y retournai jamais plus jamais là-bas
• SB

  Samir Badderdine

  Oct 27, 2025
  5.0
  TOUT. FORMIDABLE. CORRECT. ON EST. . BIEN. ORIENTÈ. JE LE RECOMMANDE. À TOUT LE MONDE
• MR

  Mahi Rai

  Oct 6, 2025
  1.0
  I’m writing this review to express my appreciation for Jinny-Kim’s dedication to customer service. I visited the Sephora in Rockland on Saturday late afternoon to purchase a specific product, Dior Skin Forever Stick Foundation, which was in stock online. I had a very important event that evening, so I rushed to the Dior kiosk. Unfortunately, my shade wasn’t available, and I asked a NARS associate for help. She matched me to the closest colour, but then she asked someone else to assist me because she only works with NARS. The other associate was extremely rude and uncooperative, showing no respect or willingness to help. She pulled out her Sephora device and checked the product, claiming it was out of stock. I showed her my app, which confirmed that it was in stock. She then pointed out one product left, which she claimed was a tester. I was very disheartened and asked the associate if she could help me find a shade that was slightly lighter. She refused, saying she couldn’t do it but would ask someone else. Another associate came, who was much nicer and helped me match the foundation to my skin tone. However, nothing worked. I decided to return a product and order my shade online. That’s when I met Jinny-Kim. She was incredibly helpful and friendly from the beginning. Even though it was time to close, she didn’t rush. She listened to my concerns, helped me return the product, and was doing an online order when she noticed that the product was available in store. She double-checked and found that there were three in stock. She went back to the back to get one and came back to bill me. Jinny-Kim’s dedication and customer service are truly remarkable. She deserves to be appreciated and promoted. The Sephora in Rockland has always lacked customer service, and I’m grateful that Jinny-Kim is a part of the team. Thank you again, Jinny, for being such a wonderful person. I wish you the best in your future endeavours. 💕

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